Ross Dress for Less offers the best brands and latest fashions for family and home at 20% to 60% off department store prices. It is the place to go for clothes for cheap, with awesome items and prices. However, the store is not the most organized in some sections; it is not dirty but more so messy, which is a bit expected like a thrift store. The primary and consistent concern across reviews is the service and checkout process. Long lines are a major issue, with waits described as an hour or more to pay. While the recent addition of self-checkout is appreciated by some, the process is widely criticized as ridiculous and slow. The system involves an associate taking several minutes per customer at self-checkout, followed by a thorough bag check where items are counted one by one and receipts are marked. This double-checking, attributed to theft concerns, makes customers feel treated like criminals and is seen as offensive and inefficient. The process drives some customers crazy. Management and staff receive significant criticism. One manager on duty was reported as ready to argue with a customer voicing concern over the 30-minute wait. Associates at self-checkout are described as slow, with service lacking basic courtesy like a welcome. The overall sentiment is that service is everything, and the current system is not working, risking the loss of long-time customers. While the prices can be worth it for those who do not mind waiting, the experience is hampered by poor service, long lines, and an intrusive checkout process that overshadows the store's affordable offerings.
