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March 2022 by hami momin
Keep putting me on hold and coming different person to answer my call and finally they asking me $7500 deposit. They are crazy.
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February 2022 by April Durrett
I rented a truck from Penske after being let down and waiting for over an hour by Uhaul. Penske price matched and had my truck ready within a hour. The catch was I had to drive 40 minutes to get the truck. Once I arrived at the location, I have to wait about 20 min for the workers to return. When they got there, they seemed real uninterested in customer service. They seemed to be in a rush even though I was the only customer in the store. They brought the truck and tow around and pretty much told me to have a good day. I had to ask for assistance with loading my car on the tow and before I could ask any questions, they ran back in the store. I get to my side of town only to realize they didn’t secure the wheel straps to my car so the entire time I’m driving, my car was not secure. I pulled over to a gas station where community members attempted to assist. The next morning, the same thing happened. I called the store and they referred me to roadside assistance where the wait time was more than 45 mins. On the side of the road…. I got on YouTube. Thank god Penske has a channel and shows you how to secure the straps. A trip that should have been 5 hours turned into 9hours. Highly disappointed
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February 2022 by April D.
I rented a truck from Penske after being let down and waiting for over an hour by Uhaul. Penske price matched and had my truck ready within a hour. The catch was I had to drive 40 minutes to get the truck. Once I arrived at the location, I have to wait about 20 min for the workers to return. When they got there, they seemed real uninterested in customer service. They seemed to be in a rush even though I was the only customer in the store. They brought the truck and tow around and pretty much told me to have a good day. I had to ask for assistance with loading my car on the tow and before I could ask any questions, they ran back in the store. I get to my side of town only to realize they didn't secure the wheel straps to my car so the entire time I'm driving, my car was not secure. I pulled over to a gas station where community members attempted to assist. The next morning, the same thing happened. I called the store and they referred me to roadside assistance where the wait time was more than 45 mins. On the side of the road.... I got on YouTube. Thank god Penske has a channel and shows you how to secure the straps. A trip that should have been 5 hours turned into 9hours. Highly disappointed
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August 2020 by Patrick Choi
Had a truck pick up at 9:00 AM and they had me wait until 11:00. Kept saying should be 10 minutes
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May 2020 by Johnathan Taylor
My girlfriend lives in Atlanta , we're moving to Miami... we flew from Miami to Atlanta ordered the truck a month-and-a-half before we wanted to cancel the reservation but Penske called us and made us a very beautiful offer , when we got to Penske they didn't have the truck that we wanted they didn't offer any deal I guess they forgot all about it due to Corona they will probably say something like we apologize for the inconvenience.... what I don't understand is if the entire nation is locked down for quarantine or social distancing . why don't you have any trucks available it's not like I live down the street.. I live in another state and this was supposed to be easier thanks Penske you didn't make it any easier when I get to Miami I won't use your business anymore like every other company all you can do is make excuses and say we apologize for the inconvenience.
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February 2020 by Jonathan Davis
Trucks are clean
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January 2020 by Sunshine Knox
Place to get rental trucks
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November 2019 by Joel Fontanez
Pretty Disappointing when you reserve a truck and a hand truck to move and you find out the day of that neither are unavailable. Had to settle for smaller truck and no hand truck. Seems to me there should be a better process in place to avoid this from happening at least communicate with the customer to inform them so they can make other arrangements prior to the day of. Will not recommend to others based off this experience.
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November 2019 by Josh Marshall
I booked a 12ft truck from them online the night before. It was there when I arrived the next morning clean and ready to go. I dropped it off the same day after hours and the next morning they promptly sent me the receipt with no surprises. The employee at the front desk was friendly. No complaints, I will be back next time I need a truck to move stuff.
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August 2019 by Amelia Anderson
Always completely satisfied with any rentals
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July 2019 by Kevan Miller
meh. i rented a car from Hertz, which is the other half of this space. the person who assisted me renting and returning my car spoke in such a low voice, i either had to guess what she said or ask her numerously to repeat herself. after giving md the keys, i immediately noticed the car had dents snd dings everywhere. every panel. even one on the top of the car. i went back in asking if they were going to give me an inspection form. she reached behind something on her desk, found then handed me the form. as i was filling it out, i saw that it already had my name and rental car info on it. the car was great, but had an issue. after turning off the car, I'd be prompted to put the car in park, even though it clearly was already. very frustrating when you arrive at your destination, but have to wrestle with the car before you can proceed. i mentioned this to them. neither seemed concerned. after seeing my expression, the guy said "we'll fix it".
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May 2019 by Gloria V.
I rented a truck las weekend at this location, I nun it for 13 miles, I fill the tank at the end but they still charge me for 5 gallons of gasoline ($8 per gallon) when the tank was already full. I DO NOT RECOMMEND THIS PLACE AT ALL
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December 2018 by S. Jones
We reserved a truck and once we arrived at the location they did not have the correct size that we ordered. We decided to take another truck however before leaving the parking lot the check engine light came on. The representative told us
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August 2018 by Marie A.
Me and my fiance were moving out on the very last day of the month and sadly we didn't even think about getting a reservation for a uhaul or moving truck. After many hours searching we had no luck except for this place. They eneded up working with us and we got a truck . It is a bit pricier than uhaul but we needed it and the guy at the front took great care of us.
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March 2018 by Murad Abdulahi
Excellent I am happy with the service!!!