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“Renting a climate-controlled storage unit from Compass Self Storage was quick, efficient, and dare I say enjoyable! The manager, Kelly, very clearly laid out my options for a storage unit and listened patiently as I listed the items I will be storing. He allowed me to view available units and apprised me of a special going on that helped save me some money. He was extremely professional, knowledgeable, and polite. The facilities themselves are extremely clean and obviously well-maintained. The unit I chose looked brand new. I’ve used several self-serve storage companies in the past, but none are managed and maintained as well as Compass. I highly recommend this Compass location!”
“Kendra was amazing and extremely professional. We found the environment extremely clean and well maintained. She was knowledgeable and answered all questions regarding the units and was patient in explaining how to secure the unit for the safety of all valuables .”
“I had to say goodbye to Tabitha and she was a great property manager. The new property manager is just as good. It's great to deal with people today that are down to earth. People that want to help someone I called them Good Samaritans. Nobody wants to help anybody anymore. It seems that we've gotten lazy. I'm a business owner and it's hard to find young men that will work. But thanks Meredith it's going to be a pleasure doing business with you. Thank you.”
“Penny is awesome! Always pleasant and helpful. After one of their routine checks of the storage units, she called to let me know that our unit had not been latched properly (which would’ve allowed it to be opened). Every transaction I’ve had with her has been great. Even though we no longer need the storage unit, if needed in the future, we will rent here because of her.”
“I had a great experience with a short term rental at Chateau Storage. I accidentally rented a smaller space than I needed and 5 stars for Heather, stepping up and helping me get the space I needed. She was so hopeful. I highly recommend Chateau Storage.”
“Called to inquire about storage options, but cell service was an issue. they reached out via text and I was able to explain what I was looking for. While they weren't able to help me with my specific problem they gave me some great advice and were very professional I'd happily recommend them to a friend who's looking for storage in the winder area!”
“Ms.fawn was very helpful and respectful I thank god I chose this company they will answer every question to a T thank you guys for my storage and your help today”
“Management was always quick to respond to any questions with courtesy and efficiency.
They are well maintained and we never had any issues. Anyone needing storage should definitely contact this facility.”
“I have to say that every single time someone needs something and is having trouble with it, no matter what it is Samantha Bookwalter always goes above and beyond to see it's done even when she's off the clock or weekends.”
“The attendant, Ariana, was fabulous to work with. She made the storage part of my move easy. She was always available and helpful when I called. She was professional, knowledgeable, and courteous. She helped me in selecting the right units and in the same location. Thank you, Ariana!
The storage units were clean and fresh. It was an ease to rent one online. Ariana helped me rent the 2nd unit by phone, in a breeze. The whole storage site was clean and free of debris. I liked that there was parking at the side of each building, keeping the way clear for passing cars/trucks.”
“TLDL; While there were minor issues with cleanup, overall, we highly recommend On The Move for a stress-free move (in-state from Cumming to Duluth).
To save costs, we pre-moved smaller items and disassembled furniture. The online quote process was simple, and Lauren W. was helpful and responsive.
The moving crew, led by Joseph, was professional, efficient, and careful with our belongings, especially our piano. The final cost was slightly higher than the estimate, but we felt it was fair.
Pros:
- Joseph (crew chief), Jayson, and Karchie did a great job. They were friendly, enthusiastic, hard working, and communicated well.
- They moved 2 heavy refrigerators at the “new house” when asked.
- They appreciated that I had taken time to disassemble furniture beforehand and didn’t have any boxes they had to pack or load.
Cons:
Minor complaints: these can be corrected by their crews being more aware of surroundings at customers houses.
- They left used and empty tape rolls, trash, and soda bottles in the rooms instead of cleaning them up.
- After they had left for lunch, I did a walk-through at the “old house” and discovered one of them had forgotten to take their drill they used to assemble some furniture. They were glad when I gave it to them and seemed embarrassed that it had happened.
Final thoughts:
- OTM is a great company to have you help with your move. I felt the prices were fair and the workers they employed were great.
- While we didn’t run into serious issues (furniture damaged, personnel problems etc.) I’m confident that OTM upper leadership would not hesitate to make sure the problem was corrected and resolved.
- Another happy customer for OTM!”
“The owners were so nice and also offered me a dolly when i couldnt pick up the big stuff! i felt so comfortable leaving my things at 316 Self Storage! they are super great people!!”
“Totally convenient and great people who own it.Large enough for all my things I can't store at home. Climate controlled and I haven't had any problems.”
“Joel with Uhaul was extremely thorough and courteous. He walked us through every detail and repeated back every important bit of information. Great experience! Much better customer service than I've had with Uhaul in the past. Seriously above and beyond.”
“I was impressed by the staff. They are knowledgeable and friendly. The office is clean and organized. They have boxes and packing supplies available for moving and storing your belongings.”
“I've had storage here 2 different times; with this last time it's almost been 8 years. Friendly staff. Easy safe storage for my things as well as my Mom's things after she passed away. It's been a necessity and works well.”
“Easy access to everywhere being right off Atlanta hwy. I’ve been using their 10x30 which was very clean when I got there. Best part is the 24 hour instant access.”
“7366 Friendship Springs location
Front desk clerk “Nick the amazing”
He walked me through everything, answered all of my questions and explained contract in very a professional way. I had a great experience and would recommend this location to others.”
“Nice place overnight parking my appointment 11 AM. I’m checking 9 o’clock 11:30 AM my Lord done. I’m back again three months same place no waiting very nice.”
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“I had a great experience booking a storage unit. Both ladies I conversed with were very nice and professional. Online set up was quick and brief. I liked that I could set up a unit while I was busy at work, so when I finished I didn’t have to worry if I was going to miss out for the day. I appreciate the affordability of the units too.
Speaking of units, the facility looks very clean and crisp. It was easy to access all doors with my codes. I really liked the welcome bag that greeted me when I opened the unit for the first time. Made me smile. I was planning on only keeping the unit for a month or two, but honestly it’d be nice to keep it for longer.”