Wells Fargo Drive-Up Bank in Decatur, GA, offers everyday banking with self-service tools, but customers have reported issues with service at this location. While some staff members, like Ms. TQ, are praised for their professionalism and helpfulness, other experiences have been less positive. Customers have noted long wait times due to understaffing, with only one window open even during busy hours. There have been complaints about miscommunication, such as tellers asking for documents that had already been submitted. Additionally, some customers faced difficulties when the drive-up service was unexpectedly closed, leading to wasted time and frustration. While a few customers appreciate the friendly nature of the staff, the overall sentiment indicates that staffing shortages and service delays are common issues. For those seeking reliable service, it may be advisable to consider alternative branches.
I just called this location and the lady named her Ms. TQ was sooooo nice and professional and kept it real with me. She answered all my questions and has me so excited about opening up my new business account ? About to set up my appointment now. ?
May 2024
Yet another Wells Fargo location that should be closed. A bank that you cannot walk into? What is this? 2020? I have a business account with this bank and a vehicle that does not fit under the overhang. They would not service me because I was not in a car. This location.
November 2023
Full office and only service you can get is drive through.
