Amazing experience here working with Stefon Alexander. I had fraudulent activity on my accounts and this is the first time this has happened to me. He made my experience relaxed and seamless. Amazing customer service and knowledge from him. Thank you for everything!
November 2023
The WORST bank in history. And to add the Branch Manger Mahin does not like African Americans. She blatantly asked me "why was I at her location" when I live 2 mins from it.Please beware: They will keep your money for lengthy periods of time with no valid reason. Report them to the CFPB if you have any issues.
October 2022
Customer service at downtown Decatur branch is hit or miss. Phone support is horrible! I have never called when there wasn’t at least a 40 minute wait due to high call volume.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.