Public Storage in Decatur offers storage near you with free, no-commitment reservations. Customers can choose the online eRental option to skip the counter and go straight to their unit, while also receiving the personal attention the company has offered for nearly 50 years. The property is well kept and well maintained, with most units inside offering mild climate control. Entry is updated with an app, though this can be problematic if a phone does not cooperate as it is the only way in. Reviews frequently highlight the friendly, helpful, and polite staff and manager, who provide phenomenal and fast service, helping to resolve issues and get customers situated. The units are typically clean and secure, making it a really great place to store your stuff. However, some significant concerns are raised about corporate policies. Customers report consistent rent increases without clear communication or fair market reasons, noting large discrepancies between advertised online prices and what existing customers pay. While local managers are often helpful and can sometimes lower rent slightly, the power for greater adjustments lies with corporate customer service, which is described as very difficult to contact. Reliance on an app and an ineffective AI chat, coupled with no-reply email addresses and unadvertised phone numbers, creates frustration. Isolated issues with rodents have been reported and addressed with pest control. Overall, the local experience is positive due to excellent staff and a well-maintained facility, but corporate communication and pricing practices are a point of confusion and complaint.
