Big Bear Supermarket is a convenient grocery store located near S. Dekalb Mall, offering a variety of items at prices often lower than competitors like Kroger. It caters especially to local seniors and those seeking budget-friendly options. Many customers appreciate the friendly and knowledgeable staff, who are willing to help and provide good service. Some shoppers have noted the store's unique charm, likening it to a nostalgic experience reminiscent of the past. However, reviews mention inconsistencies in cleanliness, with some customers expressing disappointment over the store's condition, particularly during busy shopping times. While the store is generally organized, there are concerns about the state of the floors and the overall maintenance. Customers have encountered issues with pricing accuracy, which the staff addressed, although some felt the responses lacked proper customer service etiquette. Despite these mixed experiences, Big Bear Supermarket is recognized for specific standout items, like their well-loved banana pudding, and for being a reliable option for budget-conscious shoppers. Overall, it offers a blend of good deals and local charm, though improvements in cleanliness and service consistency could enhance the shopping experience.
