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January 2024 by Madison McDaniel
I lived there for 3 years. Everything went well until management changed. Dumpsters broke every week, rude people in the main office, and when I told them my apartment had bugs and I wanted someone to come treat it, they said they were in the process of hiring someone new. Fast forward 3 months, I guess they never hired someone new because I called multiple times to follow up and nothing. They really don’t care about the residents
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January 2024 by Portia Gray
Too many problems with the management and haven't even moved in yet. They don't communicate effectively in order to keep tenants informed about move in process. The grounds are not kept up. Trash is piled out of the bin and looks like a feast for rats to comeeat. I'm not looking forward to my experience here thus far.
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January 2024 by Chris S
Nice location
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August 2023 by Joe Walton
I regret to say that my experience at Terraces at Field Stones Apartment Complex, managed by Apartment Management Services LLC, has been quite disappointing. From the start, things seemed promising, but as time went on, the issues piled up, leading me to write this comprehensive negative review.Upon moving out and requesting the return of my security deposit, I expected a smooth process, especially given the great condition I left my apartment in. However, my hopes were shattered when Yolanda at the front desk informed me that the deposit could not be returned due to recent changes in management. This left me feeling frustrated and cheated, as my efforts to maintain the apartment were seemingly in vain.Over the past year, Jayia in the leasing office tried her best to improve my experience here. While I appreciate her efforts, it's disheartening to see that the fundamental issues within the complex persist. The most glaring problem is the consistent pile-up of garbage in the dumpsters. It's unsightly, unsanitary, and speaks to a lack of attention to the overall upkeep of the complex.Equally concerning is the sluggishness of the maintenance team. Urgent repairs and requests for assistance often fall on deaf ears, as maintenance moves at its own leisurely pace. This has not only inconvenienced me but has also negatively impacted the quality of life for all residents.Given my experiences, I cannot in good conscience recommend this apartment complex to anyone unless they are left with absolutely no other choice. The myriad of issues, including the mishandling of security deposits, inadequate maintenance response, and the consistently overflowing dumpsters, collectively create an environment that is far from desirable. It's unfortunate that what could have been a pleasant living experience turned into a series of disappointments.In conclusion, my time at Terraces at Field Stones Apartment Complex has been marred by these issues, overshadowing any positive aspects that might exist. I sincerely hope that management takes these criticisms to heart and implements the necessary changes to provide a more habitable and enjoyable living experience for future tenants.
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August 2023 by Semone Salah
I went with my family member to inquire for a one bedroom apartment and the whole staff was nice BUT they barely answers the phone because nobody is in there to answer (Allegedly). Mind you it’s 3-4 women working in there so somebody should be answering the phones.We get there to take a tour of the apartment and a elderly lady was waiting outside to get in to pay her rent and it’s 10:55am and she says the staff told her they would be “back” at 10:30am. The elderly lady says that’s normal. ??The one bedroom seemed ok but everything looks so old and washed up. The bathroom sink cabinets couldn’t even close properly, the stove looks so old, the paint job was horrible. The best thing in the apartment was the carpet which was professionally vacuumed because it was, as she says “move in ready”. The apartment was already taken. I feel sad for the new tenant.We walk outside and the trash was overflowing to the MAX!! She says “oh don’t worry about the trash it’s wasn’t working”! They’re supposedly getting that fixed soon.The gym! Man oh man… all the machines look outdated and as I can see one of the treadmills glass display was broken.So we looked elsewhere. It’s NO WAY I was moving in there.
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August 2023 by Tyler Curry
I've stayed here almost year, when I moved in, I was told my rent would be prorated, it wasn't I was charge a full month's rent upon moving in. I went 3 months with out ac during those 3 months they asked if I'd like to placed in an assistant program to help with bills. I had my rent in full and she called and told me only pay a portion because some people aren't paying anything but since your trying you should be good. I called her everytime my rent was due during those 3 months and she would give me a price to pay. They charged me back pay for those months and I didn't have ac. I was told I was supposed to be getting something for that but that's never happen instead they charged me.They also entered my property months after I asked them to fix my ac with no notice, yes i understand that if they have a key they can enter but knowing i have animals and values only jeopardized my belongings my pets. Theres was no email or letter on my door stating they were coming or planned on coming. But when u late or owe they quick to place a not on your door. I have two emotional support animals they claim to not be but I have my paper work on them, because information tends to get lost in their office. I was told at one point I didn't have the right lease by the lady at thr front desk. It's cash grab I wouldn't recommend anyone move here, since ive moved here its not been 3 different leasing companies mind you its not a not fully gated, full of stray cats, dumpster is always broken, their never in the office, they never answer calls, their rude to new and old guest. The issues just pile up and keep going l, they'll only recommend you come in and speak but knowing their going to be rude its not worth It. If someone was making an effort to come in pay on their bills but yall aren't accepting due an issue in which you all caused how are looking out for the tenants? How is it the tenants fault for paying what they were told while trying to get approved for assistant ls you all were supposedly trying to provided but back charged for the the same 3 months I didn't have ac..
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May 2023 by A Kelis
Lady at the first desk was rude nasty attitude and unhelpful! Something you should consider especially if you want to be a future resident. Any problem at ur apartment you will have to deal with her! I’ll pass !
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April 2023 by L Wly
Would not recommend living here. Consistently loud neighbors during nighttime, maintenance request never fulfilled, lots of stray cats, trash consistently overrun, gate is always broken, trash/garbage littered around complex very often, overpriced, management changes hands every year & the apartment complex suffers for it. Look elsewhere if possible.
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January 2023 by adrian walker
Do not move out here!!!! Cuz this is not a place where you want to stay. It used to be a very nice neighborhood but now it is not !!!!!! Here are the following reasons:you got a lot of kids out here and they came out nowhere, you have a dog mess everywhere, your water always turning off at night, so take bath soon as you get home, they say you owe money when you don't, the gate is always broken, and trash combat is always broken and piles up!!!! I have never seen so many cats in apartment complexes and things don't get fixed. Please drive away cause what I pay for rent is not worth this for real.
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December 2022 by Tiquila Banks
I came here a year and a half ago and they were never like this, I and my kids love it here. But since management Changed, everything else change Gate always broken trash piled up everywhere. The lake have trash in it. Water has been get cut it off with no notice the rent office never answer your phone and for the past week I’ve been trying to go to the office to get my package out of the rent office before new management. I was able to go to the package room to get my packages with no problem but now I can’t get to it because no one has been there for a week.
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December 2022 by Nicolette Renee
This is a beautiful apartment complex, however, there are many issues here. The gates always seem to be broken, The trash in the front never seems to be removed in a timely manner. There seems to always be trash loaded in the front, which is extremely embarrassing when you have people visiting you. Mail sometimes goes missing then the mail room machine is broken which makes it not very convenient when the office is always closed and you need to get your mail. No one seems to ever answer the phones in the office. The office is supposed to be open at 9:00 a.m. but if you don't catch them at that exact time, it's like there's no real access to anyone in the office. I have neighbors who are constantly having their dogs barking and then they're constantly banging on my floor and for some reason I'm not able to make a noise complaint because no one is ever in the office. I shouldn't have to call the police for this. Initially this was a beautiful apartment complex that I moved my family to, but I've been here less than a year and there's just too many problems. They changed management and now it just seems to be a revolving door of random people. When you do catch someone in the office though they seem to be very pleasant. Still not much gets done in a timely manner. I waited almost 2 weeks to get my kitchen light fixed, that's not cool!
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December 2022 by WaitsTV
I have been a resident here since December 2019. Management has been great up until the beginning of 2022. Since they took over, everything has gone downhill. First off, nobody ever answers phone calls in the office, rings forever or goes straight to voice-mail. They keep the door in the front locked and only allows "appointments" but can't ever set up an appointment because nobody answers the phones. At lease once every two weeks the trash gets piled out towards the road and stray cats ransack the trash which spreads it all over the whole complex. The maintenance guys are usually nice but it's almost impossible to get anything fixed because the office doesn't respond to the maintenance requests. Today was the breaking point for me, they shut off the water in the whole complex without any warning which is illegal. Tried calling up there and to no surprise went straight to voice-mail. This place has became a joke. Don't waste your time living here, they don't want us leaving here as it is.
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December 2022 by Devon Harding
UPDATE- DO NOT LIVE HEREThe amount of unprofessionalism from the management is ungodly. The water is constantly being shut off WITH NO WARNING. The trash compactor is breaking all the time causing the trash to be overflown FOR WEEKS. NO ONE answer the phones and the office doors are always locked. This complex is not worth any amount of money.PLEASE DO NOT SIGN HERE.We’ve been here for over 2 years. No amount of renovating can fix these apartments. Awful ventilation, causes horrible condensation on any window which in turn causes water damage to the windowsill and the wall below it. Bathroom fans do absolutely nothing, mold started growing on the walls from how bad the ventilation was in there. Appliances (A/C unit, dishwasher and stove) are so outdated they barely work. The kitchen cabinets have literal years of grime on them. They didn’t repair any of the holes in the walls, all they did was paint over everything, and I mean everything. There were still nails in the walls that were painted over. Ask for a tour of the inside of the apartments before signing here. Don’t trust the pictures.
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December 2022 by Amanda P
This is the worst complex I’ve ever lived in. The area is horrible, the complex is not well kept and very dirty. Bugs everywhere. Trash over flows and gets spread everywhere and the manager has the audacity to email all the residents and threaten us with a trash violation. Today the water gets shut off and they don’t notify us in advance (which is illegal). Tried going to the office but the doors were all locked which is an everyday issues as it is. Tried calling but they disconnected the phones, even the emergency line (which is also illegal). Don’t move here.
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November 2022 by Kayla Jones
The place is beautiful don’t get me wrong but you guys SUCK when answering the phone I don’t know if you guys have changed phone lines but I’m over it. I am currently on vacation and I am trying to get in touch ASAP with someone about some very important information needed so someone please contact me or give me an updated number or something since I’ve been here I never can get a hold of anyone there I used to be able to think about contacting Jada but she is no longer there. This is the BIGGEST issue I have with you guys. Someone needs to contact or respond and give me an updated number and not the number that is listed on the website because no one answers.
