I ordered / paid for 2 new phones on December 21 2023. I am an existing customer for now. They charged me $66.66. The order was canceled within 1 hour and I have not received my refund as of January 10th 2024. They're thieves. I'll be contacting an attorney.
December 2023
Customer service is the worst I’ve seen in my life. No help, will close chats or hang up in your when they can’t figure out the issue. Stay away from cricket ! Go with metro. Better service way better customer support
September 2023
If you are a Cricket customer, prepare to miss a lot of phone calls. Calling my spouse (from a corporate T-Mobile phone I have) almost always with very rare exceptions directs immediately to Voice Mail and NEVER actually attempts to rung the phone. Calling about 5 times eventually rings the phone.
