Kohl's is a popular store that offers a wide range of products to suit different needs and budgets. Customers appreciate the store’s sales, Kohl's Cash, and easy return options, including hassle-free returns and convenient store pickup. The store carries favorite brands in fashion, footwear, and beauty products, such as Sephora, as well as home décor items. Many shoppers find the selection of clothes and housewares to be great, often with generous discounts and clearance deals. The Amazon return center is highly valued for its organization and convenience, making returns quick and simple. Staff members, like Alice, are praised for their helpfulness and caring attitude. Customers enjoy shopping online, via the Kohl's app, or in-store. Some customers have expressed a desire for specific items, such as certain jewelry or clothing, noting changes after new sections like cosmetics were added. Kohl’s also supports the community through its Kohl's Cares initiative, donating time, talent, and money to make communities better. Overall, Kohl's is seen as a friendly, inclusive store that offers a safe and easy shopping experience for everyday needs.