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January 2024 by Jennifer Peck
Our technician showed up with no tools. Couldn't get the lugnuts off, so he told us to call a tow and left us stranded. We are from PA so we were stranded. Thank God for Roadside Rangers! They saved our day! DO NOT USE INMAN'S!!!
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October 2023 by T Lancie
This company will charge you $300.00 for a $50.00 battery with a bogus warranty and zero customer service. Battery lasted less than one year, contacted the company about its FOUR YEAR warranty with absolutely no help. In my opinion this reeks of FRAUD. You may be better off on the side of the road than dealing with this company. We will following up with legal action as it seems these sort of business practices are widespread.Service: Battery
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October 2023 by Kayla Conway
Do NOT buy a battery from this company. Instead, have them jump-start your vehicle and go to the nearest AutoZone, even if the service representative insists you won't make it. The battery did not last longer than a year. I have been trying to contact someone, anyone, about the battery warranty. I paid for a four-year warranty and have the receipt on hand, but they "can't" find the phone number associated with my account
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August 2023 by Lily Leca
Requested roadside assistance through State Farm. The app assigned me this company and said it would be a 60-85 minute wait. After about 45 minutes, I got a text saying it would be an additional 160 minutes. Four hours to change a flat tire?!Service: Tires
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April 2023 by Queen Coco
I would give them 0 stars if I could. Giving them 1 star is gracious. In my tire change requested I specifically indicated I was on the highway. Dispatch called and asked the same questions I had already stated. Asked if I have a spare. All just to say they don't have the tools needed to perform the service. JUST TERRIBLE
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April 2023 by Rick The Grandmastr
If I would go on about how they never came when I was more than 22 miles away from home, I'd be able to write a book. They finally called me hours later after repeated calls and voice-mail left ti them just to tell me if I still need help that they're on the way. The Insurance and warranty companies that subcontract them need to terminate those agreements IMMEDIATELY.
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March 2023 by Nizamuddin Mohammed
I waited for them for 1 hour and they called me back that I didn't picking up Technician calls and they are closing my ticket. Its obvoous if you dont call then i didn't received technician calls and wasted my time. Bunch of tricksters....stay away from them and ask your auto insurance not to assign this people.Service: Tires
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January 2023 by Gayle Durham
Pretended to jumpstart my battery when he never even turned his machine on. Told me my battery was defective and he could sell me a new battery. I sent him away. A new company arrived 1 hour later and immediately jump started my car. I am horrified that Audi subcontracts this company for roadside service.Service: Battery
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December 2022 by Terri Royal
I got a flat tire while driving. I called Onstar and they sent Corey from Inmans Auto Rescue and he was fantastic. In less than an hour from when I called, I was already back on the road. My experience with them was great.Service: Tires
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December 2022 by Justin Vercher
If you use roadside assistance and see this company listed as the service provider, then call in cancel and try again. They are complete garbage.
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October 2022 by Melissa Almonte
Terrible service. Have been waiting for over 4 hours for service, the phone attendants just tell you to “be patient” and that they “sincerely apologize” while providing no help and quite honestly patronizing me. I called multiple times as the estimated time kept getting pushed back right as they were “supposed to be getting here”, I was told the delay was “due to traffic”. Once the technician finally “arrived” I gave specific instructions on how to get to the car as I am in a parking garage, the technician cut me off saying he knew the area and how to get there. He proceeded to never show up so I called yet again and was told to be patient that he was already here and would be with me in a minute. 10 minutes pass and I get a text confirming that I have cancelled my service although I did no such thing. When I called again they said the technician tried contacting me multiple times unable to reach me and left the location, I had no missed calls and was in consistent communication with everyone I could despite their dismissiveness. I now have to wait until they assign a new technician and will probably have to wait another 4 hours. DO NOT UNDER ANY CIRCUMSTANCES RECOMMEND!!!
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October 2022 by Ms Roxie
I tried using them Sunday 9/11/22 for a dead battery & needed a jumpstart so I could drive somewhere & get another battery. After waiting 3 &1/2 hours I get a text message saying my request for assistance cannot be performed! No explanation at all as to why they can’t come. Several text messages in between waiting has an ETA of 11 minutes, then 16 minutes, then 22 minutes. Finally I called & spoke to 3 different people at the insurance company but they were no help. Inmans auto rescue is a joke! Shame on you to j*** people around & waste their time. You are going to reap what you sow- bad service with no regards for anyone’s time. Why insurance companies still use them is mind blowing. If you ever get a message that they are your service providers I urge you to request someone else bcz you will be waiting in vain ???
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September 2022 by Cheryl Mullin
The worst company ever!!! I have progressive auto insurance and they sent out this company 2 times to help with roadside assistance and both things they guy showed up and refused to help or work and took off and left. Last time the driver José denied to help and told us to call a tow truck. Very rude and horrible to clients. DO NOT USE THIS COMPANY.Service: Tires
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May 2022 by Meybys Rigal Alfaro
This company should change their name because they provided zero “solutions”. I requested roadside service through State Farm and waited for THREE hours only to have them cancel my request at that time. I called twice to get an ETA because the GPS showed the driver in the same spot for two of the three hours but they “could not reach the driver” and just advised to “keep my phone line open in case he tried to contact me”. Absolutely ridiculous. I doubt a more unprofessional company exists. It is a joke that a company that handles emergency services treats these matters with such lack of accountability. If you are in need of emergency help, do yourself a favor and contact ANYONE but this place. It is an absolute joke.
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May 2022 by Theresa Scully
I have never left a bad review. Always like to use google for positivity. This place is terrible for roadside assistance. At 9:45am I was told 45 mins. It is now 1:15pm and I keep getting texts that say 45 mins away. When I call to check they say 45 mins away. I want to be understanding but this is just terrible!
