CVS is a pharmacy that provides COVID-19 testing, including lab and rapid tests where available. Testing is limited to eligible individuals, with minors under 16 needing an adult. During high demand, lab processing may be delayed. Despite the busy environment, pharmacy staff work hard and remain calm, often demonstrating helpful attitudes and friendly smiles. Pharmacists are known for being helpful, working with insurance companies to resolve issues, and providing good customer service. However, some customers find the phone lines difficult to reach, which they attribute to understaffing. This can lead to frustration, but the staff who are present are often praised for their professionalism and friendliness. One employee, in particular, is highlighted as being excellent, going above and beyond to resolve prescription issues with a positive attitude. Customer experiences also mention the importance of communication and manners. A new customer shared disappointment over being charged a high price due to expired insurance not being communicated, emphasizing that better communication and empathy are needed. Conversely, another branch was praised for its helpful staff, where only two employees managed to assist customers effectively and with kindness, making a positive impression despite limited staffing. Overall, CVS is recognized for dedicated staff and good service, though some areas like communication and phone accessibility could improve. The staff’s positive attitude and willingness to help stand out, making CVS a preferred choice for many customers seeking prescriptions and pharmacy services.
