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November 2023 by Shahanie Whitfield
Claimed they tried to deliver my package and I wasn’t home. I was in my kitchen with the door open with security cameras and no one ever came. I have literal proof and now they’re delaying my package.
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November 2023 by Ms. Victoria
DHL is absolutely the WORST of delivery services. The drivers do NOT take notice of CORRECT address. My package was attempted to be delivered to my address. I waited all day AND planned my day accordingly to be home for the delivery. I received a text message stating my package was not able to be delivered because no one was home. I’ve been home all day WAITING. Pictures SHOULD be taken of the home/address by the drivers to PROVE ANY attempted delivery, it’s required of Amazon’s deliveries, which shows the customers that the order was delivered AND the location which also protects the drivers from customers saying their items were not delivered. DHL SHOULD incorporate the same requirements. I do NOT want an automated reply by the “owner” asking for more detail about my experience. That is a slap in the customers face by using the EXACT SAME automated response to ALL NEGATIVE feedback. Which tells me, AI is triggered when a low rated review is submitted. DHL has the upper hand because for now, they are basically the only ones that offer international shipping. It’s a monopoly for DHL, in which the customers suffer the consequences from the lack of employee/driver training.
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November 2023 by Taylor Faunt
Horrible company. Horrible customer service. I called three times for them to keep saying my package would be delivered this week then next week and now they’re saying it’s in OHIO and they don’t know why. I am in Florida. I am running a business and am waiting on a very expensive machine they said they don’t have any updates on my machine or where it is or where it’s going and they don’t have a mangers available for you to speak with.
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October 2023 by Ramazan Onuk
Terrible shipping company, it took 4 days for my business documents to arrive here from Europe to Tampa. I waited for my package to arrive at my house from Tampa for 5 uncertain days and it did not arrive. I went to the office and the employee there said that they had not gone out for distribution yet. He said that there were not enough employees. They said that my cargo was in the warehouse and that they had not delivered it yet. It is a complete shame. Because of these, my customers' projects were canceled. Shame on you.
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October 2023 by Tiarra hodges
DHL is horrible. I don’t recommend using it at all. My package was late and they didn’t even update me about it. Horrible service and a waste of money. useless
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September 2023 by Daniel Petrino
Package says it'll be delivered Friday, but apparently you have to sign, which is assumed because I scanned the entire tracking website and it never mentions that. Miss them by 2 mins on the middle of a Friday, can't pick it up, never gave me a delivery window.. change signature release but delayed till Monday. Monday they give me a window this time from 1130-130, never came but still wait just in case.. 7 a clock, get a notification it can't be delivered because traffic.. check all traffic maps, all green.. you're a joke DHL.Edit: this is DHL Express
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September 2023 by La Belle France
attempted delivery when I was all day at home !!!! the driver is not honest, this is a lie. I am waiting asap my package now it is planed another day. Horrible experience !!
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August 2023 by Aileen Collins
I package was delivered yesterday since no one was home they took the package back so it was supposed to be deliver today now they saying address is incorrect how my address is In correct and my package was delivered yesterday to my address but since no one was home they took the package back to the warehouse so now I have to correct the address on the website bad business when you call customer services it won’t even let you talk to a representative it’s my kids school clothes that I’m waiting for
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June 2023 by Nicole Blackman
Though I was annoyed that I missed my package and after two attempts realized they didn't have my gate code, switching it to a pickup location was really easy. This location was extremely easy and the customer service was top notch.Thank you for making it easy for me :) there was no line, the associate was friendly, and it only took a few minutes for them to find my package.
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May 2023 by Frank B. Orrow
UPS, USPS, FedEx can deliver, DHL says road closed, nonsense every one can deliver, next time send via USPS. It is pitiful DHL has difficulty ?
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March 2023 by Amber Sparks
Have been waiting 5 days for my package I wait at home all day for it and no one comes they said they can’t contact the driver horrible experience
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January 2023 by Daria K
Lost a very important package that contained a very important business document which resulted in a business deal falling through. That is your primary service! How can you just loose a package in Tampa office?!!! And, we paid extra to get it delivered on time to a certain person! We trusted DHL brand but we will not use it again. Ever.
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January 2023 by dee tee
It is a headache dealing with DHL. They claimed they attempted delivery when i was home. In fact my friend was outside when they claimed they came, yet they said no one was home.Im not able to get around as i would like so thats a big disadvantage othetwise i would pick package up myself.Why are they lying that they attempted delivery when they didnt. Now im trying to track and nothing new is coming up. I think all shippers should use other companies to ship packages to their consumers.Is this the new norm? Attempted delivery but consignee not home?
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December 2022 by Terry C.
I ordered an item from South Africa. needless to say I paid $65 dollars for a small package to be shipped. I package leave Africa, go to France, Belgium, clear customs in Miami and then "out for delivery " in anticipation I sat on my balcony and waited for it while drinking coffee. At 11:30 am I received a update stating package delivered. PROBLEM: 1. I DID NOT RECEIVE PACKAGE! 2. It was impossible to receive package without my knowledge, because balcony overlooks front door and drive. 3. I received no proof of delivery (AKA: a phone photo of package in front of door. 4. I am doing this here because I have found it impossible to call DHL TO address this issue.
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December 2022 by Martina Prusac
I will never use DHL for any form of shipping every again. My package has been at the Tampa facility since 6AM this morning with a hold preventing its delivery. When I called to inquire as to why it is being held, I was told by a representative it was for “no apparent reason other than it being scheduled for delivery tomorrow 12/20/22.” What delivery company holds a package simply because it has arrived sooner than expected? I attempted to pick the package up myself since it is close to my address, but was told it needed a 24 hour scheduling turnaround time. This is infant formula that is needed desperately. This is an embarrassment of a company. I will no longer be using DHL as a delivery service and I’d rather ship a package Spirit Airlines.
