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January 2024 by Denice Lapointe
The customer service was excellent. My appointment was at 1:00 and they took the car back at one and had the job done in no time. They offer lunch for you it was great will definitely be coming back for all our services
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January 2024 by Christina Scherer
Overall great experience. PJ was a pleasure to work with, ASK FOR HIM!!! He was one of the nicest people I have ever met and you can tell he genuinely cares. He was always available when I had any questions and went above and beyond. Fields was able to give me $4,500 more for my trade-in than another dealership had offered me (they were clearly trying to rip me off when they saw a young girl walk in ?). I got exactly what I was looking for at Fields Cadillac and I love my new car! Thanks again, PJ!
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January 2024 by Cierra Barker
This was my first time getting my car serviced since I bought my car. It was great experience. My service advisor Jake was extremely helpful, knowledgeable and welcoming. The dealership is very accommodating. I love that we can literally eat while we wait for service lol. My oil change wait didn't appear to be a long wait.
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January 2024 by Opie
Brought them my 2019 Escalade for service , they offered a loaner vehicle , completed the service sooner then expected, and my Vehicle drives like new again. All Staff in facility were welcoming , excellent waiting room experience as well. Customer Service was magnificent and they've definitely earned my business.
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January 2024 by Miranda Huston
We had the best experience working with PJ on a purchase and a trade. He was honest, not pushy by any means (always a concern for me when car shopping), personable, and genuinely just wanted us to be happy/comfortable with our purchase. We shopped around quite a bit in Florida/Georgia and landed with PJ because of how easy he was to work with. PJ and the finance manager, Darla, stayed 2 hours after closing to help us close the deal. When it came time to discuss numbers there was no pressure, PJ even left me and my husband in his office so we could discuss the right decision for our family (I’ve purchased quite a few cars and I’ve never had a salesperson offer me the luxury of privacy! This was a small gesture that went a long way for us). The next day we returned to bring our trade in and enjoyed the free lunch provided at the cafe - the best BLT and warm chocolate chip cookies! It was such a great and exciting experience. My husband and I highly recommend working with PJ at Fields!
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January 2024 by Taylor Thomson
Bought my first ever car yesterday, and PJ was by far the most helpful and genuine salesperson I’ve ever talked to. He was very transparent and supportive throughout the whole process, and ensured I had everything I needed and wanted when I left Fields. I would highly recommend asking for him I you’re in the business for a new car! Thank you so much PJ!
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January 2024 by Ron Milham
Jake is great at his job! He took care of everything I asked him to look at and I was back on the road in no time. Cafe made me an amazing breakfast and all I can say is this service department is the best I have ever been to. Kevin the service manager should be very proud of his total operation. I got my car back and it was all cleaned up inside and out.
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December 2023 by adrian wilcox
When I say I received exceptional service at Cadillac fields auto. My salesman Melvin went above and beyond to help pick out a car. I also was sick and Melvin made sure to help me with everything and I live in Jacksonville. He was willing to come to me and personally deliver the vehicle. I have never received such service they have a lifelong customer in me. I will definitely refer Mr. Melvin to anyone and Cadillac fields auto to anyone.
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November 2023 by Porscha Taylor
If you go to Cadillac, ask for Jessica! She was very helpful, patient, and kind. She was also very thorough and didn’t make me feel rushed to sign anything. The purchasing process was very quick at this Cadillac. I would send a family member/friend here. Thank you!
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November 2023 by Madison Chappell
My husband & I just purchased a new Lyriq from Matt! He was absolutely wonderful and so patient answering our million questions about our first electric car. He was so knowledgeable & made the experience great. He even went above and beyond and ordered me food when their cafe was temporarily closed & I was hangry lol! Everyone else we spoke to including the sales manager & finance manager were great as well. Couldn’t recommend them more!
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November 2023 by Herman Tracey
Matthew the salesman and Darla in finance went above and beyond for me. I drove from DeBary to purchase a cpo ct6 and he was very attentive and the whole experience was wonderful. He spent his time with me walking me through every feature on the vehicle and set up my phone for me also. I would highly recommend Matthew and Darla and Fields for your next vehicle purchase!
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November 2023 by Randy Hall
Best dealership I’ve been to. Staff and service team were very welcoming and professional. They even beat my financing rates from my credit union which is rare. Salesman Matthew was very transparent and helpful throughout the process.
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November 2023 by Don Solomon
Ms. Michelle Winkler with Fields Cadillac St. Augustine is an AMAZING Service Coordinator. She has assisted me with my vehicle for the past three years and always displayed her incredible smile and customer service. She sends reminder emails and will follow up with you via phone. Ms. Michelle tries to accommodate me best on every level possible. Ms. Michelle connects with her customers and provides outstanding customer service.I am blessed and thankful for Ms. Michelle. Even when I am not having the best day, speaking with Ms. Michelle and her soothing, peaceful, and calming spirit changes the situation into a positive interaction. Thank you for having her there.Philippians 4:6 Amplified BibleDo not be anxious or worried about anything, but in everything [every circumstance and situation] by prayer and petition with thanksgiving, continue to make your [specific] requests known to God.Thank you, and God Bless.
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October 2023 by Brenden Griswold
I’m the type of person who absolutely despises car dealerships but I gave Fields a chance and I had a wonderful experience. Pj is the most down to earth and easy to work with sales guy I’ve ever dealt with, he helped me find the perfect Jeep Cherokee and went out of his way to get it from another location and picked me up at my house so I could check it out. I was so impressed with the customer service that he provided me I realized that I may never buy a car from anyone else. The dealership is very nice and they have a kitchen where you can get a bite to eat while you wait, which was a huge plus. My transaction was fast and smooth and I look forward to lunch and oil changes in the future! Thank you Pankaj and his wonderful team at Fields!
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September 2023 by Jeeve R
Joe and Kevin are amazing professionals. They welcomed me with a loaner ready even before I got there, got car services promptly, walked me through all the changes and even took care of my daughter with some treats. A+++ for customer service and support.
