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March 2024 by Xinyu Yang
Update, I came here to see what’s going on with my address, the staff is actually very friendly and helpful.I was upset that all my packages got returned, but they are helping me out so it doesn’t happen again.
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February 2024 by Tiffany Malenfant
This is the worst post office. There is a reason why people stop using the post office. I went into the post offfice for them to help me track a package. Valerie (with her name tag upside down) was very rude and did not even offer to go above and beyond. She type on her stupid computer and said “ we need to wait to see where the next scan is. At this point the package is not here”. She did not even try to look to see. Worst post office service ever.
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January 2024 by Bill Peters
Had to wait in line to get a form, fill it out and then get back in line to turn it in. Employees were friendly.
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December 2023 by Dani Aracely
Why does nobody answer?
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December 2023 by Josh
Today, I walked into the post office and witnessed something I’ve never seen. Self hate in its finest form being taken out on Glenn. A woman didn’t have the proper ID or any ID at all, and simply flashed some store rewards card. Glenn was extra professional in saying she needs the required forms of documentation to get a replacement key. That’s the rules of the post office, everyone knows that. She berated him, saying that she should go to a white man instead because she has no problems with the whites and how black lives don’t matter all lives matter… meanwhile she was a black woman who at 73 I would assume has lived through a long history of discrimination… but what do I know… Glenn professionally stood up for himself offering her to go to another register and asked her to not speak to him like that… she continued speaking out of line to him as she made her way over to the next register where she was told the same thing, by Cody… Glenn helped me and even after that was very professional as he always is when I come in. Often people only leave reviews for the bad things… Glenn deserves 5 stars for how he handled today.-Josh Breezzyy
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December 2023 by SCRATCHOFF STORE
Homeless people everywhere and snake oil salesmen hit you up for $ before and after you go inside. Filthy parking lot and sidewalks. What an embarrassment for Sanford and the USPS.
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October 2023 by Scourgesaur
0 stars. Dog doodoo USPS facility. Probably the worst one in Florida. Everything from the customer service to the mail delivery carriers are hard headed and clueless. Never listen to drop off requests, never ring the doorbell, never does the bare minimum like putting the delivery notification ON the door and just lays it in my yard on the grass. Everyone in this specific facility should be fired immediately. Absolutely terrible.
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October 2023 by Diana Norris
Glenn went above and beyond to help me find our package when our apartment’s mail boxes were being replaced. Thank you so much!
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October 2023 by Mamie Demps
Johnathan in Sanford at the front counter went above and beyond helping me locate my packages he deserves 10 stars thank you again for making a stressful situation so much better
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September 2023 by Brayan Berrios
Lenny was fast in processing my ebay return, quick and friendly person!
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August 2023 by Vinh Le
As a former consultant for the USPS it comes as no surprise their distribution software and internal applications are useless, yet cost millions of taxpayer dollars. The USPS is like the NASA of packaging and shipping and should be defunded and privatized. I purchased items from a cheapskate on eBay that decided to ship parts for a Lamborghini Aventador valued at over $9000 via USPS to save a few dollars. The packages were attempted for delivery once and then returned to the shipper. USPS did not contact me to pick up the packages from the Post Office 4 miles away from me nor redeliver the packages even though I properly requested a redelivery date 4 days after its first delivery attempt and had someone waiting at the delivery location to accept them. Although the person at the counter in Sanford was courteous when asked about the shipment, he was completely unapologetic when he said the packages should have been redelivered but they made a mistake and sent it back to the shipper.
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June 2023 by Chelsea LeNoble
This review is directed at Mr. Lenny in the post office this morning. I overheard his customer service for a customer ahead of me in line, and I was very impressed. There had been some sort of USPS mixup, and a customer was told a package was available for pickup even though it wasn’t. Mr. Lenny was understanding, explained everything he could and couldn’t do, and did everything he could to help the customer. Then, he was super helpful and cheery with me afterward, even despite the frustration he had faced moments ago, first thing in the morning. I didn’t love having to wait in line at the post office today, but you can’t help but walk away in a better mood after interacting with someone like Mr. Lenny. Hope you have a wonderful day, sir!
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April 2023 by Britt Clark
Terrible service. Had a package that needed a signature, mail man did not deliver the package because there was trashcans in front of mail boxes, yet to deliver the package they have to walk to my front door and have me sign receipt anyways. Requested it be held at Sanford location, the request was ignored and not held, was delivered 2 days later. Now waiting on a similar item where signature is required, attempted on Saturday and I was not home. Requested redelivery and still not here and unable to get a hold of anyone at the office to see where my package is. Good luck getting help if you need assistance.
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March 2023 by cool girl
Rude workers, missing mail and packages. Worst Postal Office employees you ever met.
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January 2023 by Joyce P.
Impossible. None of the staff goes above and beyond for customers. They never answer their phone and give you a disgusted look and voice tone when going to claim your mail. Where is the customer service? The usps website is a joke. Very difficult to even get signed in on. Management should be all over thus but is not foing anything to correct this office's attitude and service. DEPLORABLE!!!