Publix Pharmacy at Gateway Mall is a clean and friendly store with a convenient location next to Homegoods and TJ Maxx. Many customers find the staff to be friendly and note that the store, while small, has everything needed. The quality of the bakery and deli is praised, and the store brands are considered quite good. The location is described as well-organized and busy, contributing to a positive experience that has made some customers love the Publix chain. However, one significant complaint details a very negative experience at the deli involving a manager. The customer reported an issue with inconsistent sandwich pricing and received poor service, describing the manager's attitude as unbelievable, nasty, and unprofessional. This incident, where the manager was perceived as getting upset and talking about the customer to other employees, led to a formal complaint to store management and corporate. While this was an isolated bad experience for that reviewer, it stands in contrast to the otherwise friendly staff and good experiences reported by others. Most reviews indicate a friendly staff and no bad experiences, with some customers specifically choosing this location over other grocery options.
Went looking for a birthday cake. I got the chocolate cheesecake crunch. I haven't try that before and was happy that I got it. This place was clean. Staffs are friendly.
June 2023
Love the friendly staff here. Very clean!!! Small but has everything you need. Next door to a Homegoods and TJ Maxx too!! Very convenient!
September 2022
Moved from SoCal and glad to have found Publix. It seems the only other option here is Winn Dixie. Publix blows them away in every respect. Quality bakery, deli, and their store brands are quite good. Staff is always friendly and I've never had a bad experience. Top shop!
