-
May 2023 by Mickey F.
I can't begin to tell you how much I am satisfied with my new 2023 Titan. My salesperson, Maddy, was awesome. Not pushy or demanding in anyway and was so knowledgeable about the trucks features it didn't take me long to know this was the truck for me. I highly recommend your next purchase be from John Lee Nissan
-
April 2023 by Martin L.
Worst experience at a Nissan dealership ever. We have owned Nissan vehicles religiously for 35 years and never had the type of experience we had today with John Lee Nissan. My wife took her 2017 Rogue in today for new tires, a break job, and oil change. She was also told there were 3 recalls on the vehicle, 2 of which she agreed to have fixed. I normally would have done this, but my wife wanted to give me a break as I had done extensive traveling recently and just got back into town last night. Seven hours (she told them she would wait for the car, but was never told it would take that long) and $2300.00 later she paid for the repairs and went outside to get in her Rogue, but it was not there. Every other dealership we have ever been to pulls up the car for the customer, but not at John Lee. My wife asked where her vehicle was and she was told by her service tech that he did not know and she would have to look for it in the parking lot. Her response was "you don't know where my car is?" The response was "I have no idea where it is at."Really, you have "no idea." My wife had to walk up and down the repair lot until she found her Rogue by herself!!When she got home and told me all this I called the service manager and he denied this happened, and constantly talked over me and cut me off. I finally told him to shut up and let me talk. I got Nissan's corporate number out of him and have filed a complaint. Will never, ever go back to this dealership for any reason, and our future business with Nissan hangs in the balance depending on corporate's response.
-
March 2023 by George B.
This is a perfect example of why folks don't trust auto dealerships. Charging $800 or $899 for a "Documentation Fee"?? That is a totally bogus charge! I feel for the folks that paid such a ridiculous charge. Despicable
-
March 2023 by Angela M.
There was a complete lack of communication and transparency in my experience with this dealership. I will find somewhere else to service my Nissan. The problem was exppained in detail and advised what had been done to fix it. 8 Days later and I'm still hoping they fixed it.
-
March 2023 by James B.
Maddy Harper is one of the best sales experience I've ever had selling me this frontier Nissan highly recommend John Lee Nissan make sure you ask for Maddy
-
March 2023 by Sally E.
Eric Small was very helpful assisting us buying a car! Very satisfied with John Lee Nissan.
-
December 2022 by Carolyn D.
Fensay was great to have in our corner. he was patient and so helpful. we really are grateful to have had him as our salesman. he was very personable and knowlegeable. thank you so much, Fensay
-
September 2022 by Paola P.
Stay away from this dealership if you want a good deal for what you pay. Bought a "luxury car" with a big price tag on it thinking I was getting what I am about to pay. Got hit with a "lemon car" even with the car being under warranty I found during an inspection after 14 days of buying the car that it had been in a collision no visible damage all the damage was undercarriage and only visible when lifted??? Crazy that the only way I could've notice the damage was if the seller Carsy provided me with the car fax or provided me with a full report but no they were not transparent and just focus get me out of there on my "certified pre-own" And of course I'm trying to claim the repairs thinking they will accept the fault of selling a car in those conditions but no I got totally ripped off and if you see in past reviews they didn't accept the fault and trying to deceive me, blame me and asking me questions like "are you sure you didn't collide with any thing"? I'm a person with a clean record never even hit a branch on the road. I'm very shocked that they were sooo certain that their inspection passed when clearly the car was in no condition to be sold, pictures shown for reference the collision looks old and I just bought the car how can a recent collision have corrosion like that. they took advantage of me because I went buying just by the looks. Don't get ripped off, I will definitely pursue this with legal. Its not fair to take Advantage of customers. Be fair and transparent.
-
June 2022 by Sophia L.
Took my old car 2009 - 152000 miles in for a swap out. Got a practically brand new car. 2018 -17000 miles. Low miles great condition. Preston was phenomenal. Personable and definitely made sure I understood step by step. Broke things down for me and was patient with me. They gave me a great offer for my trade in and it really contributed to my purchase. It was the perfect day to have Preston on site because a smile and pleasant conversation can go a long way. Thanks again!
-
April 2022 by Kimberly V.
The team at John lee Nissan is great! Friendly and professional. They helped me get a car within my budget and style!
-
March 2022 by Samantha Jo
John Lee Nissan surpassed my expectations. This was my first time ever buying a car, and Adrian made the whole experience easy and enjoyable. I loved the family feel of the dealership, highly recommend checking them out! Thanks Adrian and John Lee Nissan.
-
March 2022 by Blair Bridwell
Recently we bought a 2022 pathfinder from Mike at John Lee Nissan and it was the easiest car buying experience we’ve ever had. Mike was a pleasure to work with and great customer service. Dealing with Claude and Mike at this dealership was smooth, fast and painless. I highly recommend using John Lee Nissan for your next vehicle purchase.
-
March 2022 by Sandra W.
Great car buying experience with Gergo and John Lee. Gergo was very responsive, easy to work with and made the process seamless. There were no high pressure tactics and it was overall an easy, pleasurable and fast process. Thank you GERGO!
-
February 2022 by Karen Ware Schmidt
Jermal my salesman was very nice and so knowledgable about the vehicles, I was impressed with him. I would use him again! This was my third new Nissan, it’s a beauty and I’m very happy with my purchase, and the sales staff.
-
December 2021 by Jessica B.
I was quickly greeted with a warm welcome. The car I inquired about was ready for me to test drive immediately. This was an easy car sale and the employees were helpful with details about the car and made buying a new car exciting! I have bought from this dealership twice and was pleased both times. Highly recommend Rebecca Chance for a fun car buying experience! Thanks Rebecca.
