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“Erick was very informative and patient with us. My boyfriend and I had no knowledge on Tempur-Pedic mattresses however he took his time, walked us through the process and answered every question we had. Leaving the store we felt comfortable and confident that we made the right choice and will be recommending to family and friends. Thank you Erick!”
“Seb knows about a good night’s sleep :-) We walked in with a vague idea of what we were looking for and he found us the perfect mattress: his own (the SEB brand). No oversell, no BS. It’s the most comfortable bed I’ve sat on, not to mention, fully organic too. Keep on doing what you’re doing, Seb. We’ll definitely be back soon for more.”
10AM - 8PM
9801 S Dixie Hwy Ste P, Pinecrest
Mattress Stores
“Make sure to ask for Carlos Briceno. He is a great salesman who truly goes above and beyond. He was very patient and does not come across as pushy and try to sell us extra stuff we did not need. My wife and I came back to the store several times before finalizing our purchase for our new patio. Carlos made sure we were getting the best deal and wanted to make sure we were happy. He even gave us his direct number to contact with any questions or concerns. It was a very pleasant experience and we will definitely come back to Carlos when we need to purchase more outdoor furniture.”
“When considering purchasing a bed, recliner, pillow, or any other product that provides comfort, the first place that comes to mind is Relax The Back. I think of them for various reasons: the quality, comfort, style, and excellent customer support. I’ve been working with Juan Gallo for many years, and he has always been very courteous, professional, and had given me the time needed to find the right product that fulfills our needs. Juan provides extraordinary customer support.”
“Maria helped us out and she gave us outstanding customer service. She was very patient, kind, and extremely helpful. If I can give her ten stars I would. Great place, highly recommend!”
“To start off with, my first experience with Mattress firm was not good at all. I came into the store after having an awful experience at a well known furniture store; I spoke to a salesman named, Afnary. I was completely open about the nightmare I had been through... I wanted to be sure he undertsood my situation.I had purchased a mattress set from City... and it the wrong mattress was delivered (mind you, I had to take a half day off work). They admitted that they'd messed up and requested me to come back in. to choose a new bed as the one I'd chosen had been discontinued. I chose another mattress. I took another day off work to receive this, and to my disappointment, I did not receive the correct mattress once again.All of this horrifying situation was clearly explained to Afnary before we ebven began searching for the perfect mattress for me (finally). After a couple of hours, I decided to purchase a floor model as it was soft. I clearly stated I wanted THAT EXACT floor model. In addition to ordering the mattress, Afnary offered to throw in two pilllows.Sadly, I took another half-day from work and ONCE AGAIN, THE WRONG MATTRESS AND NO PILLOWS! To say I was sickened is putting it mildly. When I called Afnary, he was useless and basically told me too bad.I went to the store adamant that I get good service once and for all! I spoke with Jonathan who just so happened to have been in the store the day I was chatting with Afanry. He remembered me and my situation. Long story short, Jonathan sold me the best mattress, threw in the two pillows I had not received from Afnary, and a bunky board!I have lost a lot of sleep, a lot of money, but I am happy to say that Mattress Firm pulled through and Jonathan is the best. Afnary should not be a salesman - horrible customer support and simply no follow through. Thank you, Jonathan!”
“Thank you very much to all the guys. To our salesman Darién and the other kids Jess, Israel, Sandra, Michelle and Robert. Very happy with our purchase. We recommend them 100%”
“Be nice if you pick up the old furniture and reuse the wood instead of cutting down the AMERZON.Sell it to be refurbishedI also resent the fact that I HAVE to have you deliver it and PAY $190.00(on top over over $2000)because it's coming from your warehouse in Tampa(AM I somehow responsible for you having it rhere???).Despite all that it's a beautiful showroom Ruandy Fernandez was wonderful and everyone was very professional and helpful over the phone.”
“Excellent products and sales services! Jen went above and beyond our expectations. 100% recommended. If you are needing a mattress, just go to Mattress Firm Dadeland and ask for Jenifer. She’s amazing, knows about the product she sells and has all the patience of the world.”
“Daniel was the person who helped me. He was very attentive and professional. He knew exactly what he was looking for. Service with excellence. I recommend it to everyone.”
“Ricardo, was an amazing sales person, he took his time to explain everything I needed to know about the mattress I was looking for and I ended up buying a base also, He offered me a great deal. He was very patient, friendly and very professional. I highly recommend this location if you are looking for a good deal. Thank you so much Ricardo.”
“The sales person named Ana was very friendly and very helpful in assisting me in purchasing a new mattress. Ana is very professional and provided excellent customer service.”
“After shopping around for a few weeks, I ended up going with this Mattress Firm store. Not only because of their price, but also because of the great customer service. I initially walked in a few weeks prior to my purchase, mainly "window shopping". I was greeted by Karina. Although I made it clear I was just looking, she was very eager to help. Very nice, professional, friendly and informed on the package I was looking for! I walked in about a month later and she immediately remembered who I was. I told her I was still interested in the same and was ready to buy. Not only did she have me out of the store in 20 minutes, but have me an even better deal that the original! Customer service sometimes seems to be a dying art. Karina, and Alex who I briefly met, but saw the way he attended to his customer while I was there, were definitely the exception! Great experience overall and I'd highly recommend this store. Thank you so much and best of luck!”
“Staff was very nice And took the time to explain details of all beds and what would be the best for me. Very happy with my purchase and would recommend anybody needing a bed to go to mattress firm.”
11AM - 7PM
19250 S Dixie Hwy, Cutler Bay
Mattress Stores
“My experience was incredible. Eddy Gonzalez, the sales man, was super patient, kind and very knowledgeable about his work. The delivery guys, Jorge Luis and Yasmany, were very careful and skilled in delivering the furniture. It was a 100% perfect purchase.”
“This Mattress Firm location was very good! I went on a weekday and quickly was able to buy a box spring for my bed and it will be delivered to my house by tomorrow. Great efficient service !”
11AM - 7PM
13755 N Kendall Dr, Miami
Mattress Stores
“Today I was in El Dorado, Yahima attended me, I came looking for a dining room set and he advised me to find the Q I needed. I am very grateful for your help. Demonstrated great knowledge of the store. I'll be back soon.”
“I’ve shopped at Mattress Firm U of M for years and today the experience was great as usual. I appreciate the knowledge and friendliness of the salesperson. The whole experience took less than an hour, interest-free financing was available and our mattress will be delivered tomorrow! Can’t beat that!”
“Harry at the mattress store was a fantastic professional who helped us find the perfect mattress. Great service, knowledgeable staff, and a wide selection. Highly recommend shopping here!”
10AM - 8PM
3301 SW 22nd St Ste 102B, Miami
Mattress Stores
“Maria was such a wonderful, thorough person! My boyfriend and I went in looking for a king mattress that would be affordable, comfortable, and easy to sleep on — she instantly knew our needs and made our dream come true. 10/10 recommend going to her if you need help picking out the right mattress.”
“I had an amazing experience!!! Everyone was friendly and kind, Danny was very helpful, knowledgeable and polite, made it easy for me to find what I was looking for. Overall I’m very happy with my purchase and my experience at mattress firm.”
“Justin was amazing!! Super knowledgeable on all product Casper, all payment options and even kept us informed by phone when the items went on sale.
Definitely sold on an amazing mattress and customer service. Thank you Justin!!”
“Today my wife and I had an unforgettable experience. We went to Matresshaus looking for a mattress and left not only with the mattress but with a new friend. Grace, or Graciela to her acquaintances; It went beyond what a salesperson or business owner does. The experience of buying a mattress became a family conversation as if we had known each other all our lives. He led us to the right product with kindness and patience. My wife and I left super happy. What we have left to say is: Thank you very much Grace for your time and the affection with which you treated us today.”
“Well laid out store. Plenty of people willing to help you. This time we were helped by Ashley. Very nice, knowledgeable and helpful.
We have purchased here before and will continue to as well as recommend others.”
“Very good attention and service from the store, she helped me to the maximum with everything, very attentive, the lady is exceptional in her work, good delivery with everything, the truth is that I recommend her to decorate your houses, I recommend her 100/in everything.”
“Miguel was very attentive and helpful with trying out the mattresses and as to whether they were comfortable to our liking or not. Lots of options and straight to the point. We love our king bed ❤️”
“We came looking for a sectional couch. A salesperson named Napoleon helped us out and was extremely helpful with the exchange. He was trying to get us the best advice on how to choose out a couch and finance. Thank you Napoleon!”
“Kevin was amazing, because of his great customer service we bought a lot of furniture here! I highly recommend designer looks furniture and I recommend Kevin! An amazing service and great products! Five star”
10AM - 7:30PM
1030 SW 8th St, Miami
Mattress Stores
“Outstanding experience. Well worth the trip.Travelled from an adjacent state solely for the purpose of visiting the store due to the brands they carry, and the large samples on the floor of those brands we were interested in. Had resolved to buy between one of two primary brands that Juan focuses on, and specializes in. While each of those brands are expensive, we were ready for a longer term solution, and for an item we spend 6-9 hours a day on, the price was money well spent.Juan and his staff are fully committed to customer satisfaction; further his sense of interest and professionalism in his chosen field, and sense of integrity on his customer’s behalf, is noteworthy. Very familiar with the products he promotes, Juan has been in this business for quite some time, understands the nuances of his inventory, and intently follows the sale through successful delivery - even a distant delivery.Would recommend Juan and Brickell Mattress without hesitation. If in the fortunate position to be able to purchase an upscale mattress, such as Vispring or Hastens, would recommend without question a visit/trip to Miami to make a selection.Fall 2023 edit/update...Rarely a week goes by that I don't appreciate having gone to Brickell Mattress, and having had the privilege of working with Juan. All the beds in our home are from one of his two leading brands, and though I've had the opportunity to visit (a pleasure, really) several times, I've also had great success with phone orders with Juan as well.Well worth a visit to the Brickell store, if for nothing else - just to see and example of what a top notch mattress store experience can be.Still highly recommended.”
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“This place is fantastic. Julio was super helpful and knowledgeable on anything mattresses and found us a perfect mattress for our needs very quickly and at a great price. We love our new mattress and are very happy we found Miami Mattress. Can't recommend this place enough! Thanks Julio!”