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October 2023 by Deanne Piccirilli
I went into Velocity today and was greeted with a smile from Latricia and the teller next to her. Everyone is always nice. Latricia was the teller that helped me with my deposit. She is always courteous and professional.
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October 2023 by toni miller
Have been a credit union member all my life. I prefer them to commercial banks where you are just a number. This is not my credit Union but rather a satellite that I frequent and it has the same “home town” feel that my CU in Broward has without having to travel down south.
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September 2023 by Missy Clark
Working with Andy for purchasing a car and Melissa in financing was a breeze. This is the third vehicle we have used Velocity for because of Andy and their rates. We could not be more pleased with how efficient, effective and his superb negotiating skills. I recommend to everyone I know!
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September 2023 by Taylor C.
I needed help reversing a charge so I called customer service. CINDY made me feel like a total idiot for not understanding what she was saying (after approximately 20 seconds of talking). She "transferred me" to someone who could explain it to me better, because apparently my simple request was too much for her to deal with. This transfer led me back to where I started. Pressed the same buttons, got Cindy again. She HUNG UP ON ME! Are you kidding me? What kind of customer service representative behaves this way? I wasn't asking for anything crazy or being rude to her. I'm literally going to close my account and go elsewhere because of this experience. I've never had a pleasant interaction with anybody at this bank, but Cindy was really the icing on the cake. Absolutely horrible service. I'd go as far to say that Cindy clearly hates her job and should start looking for ways to better her life.
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August 2023 by phyllis greene
My experience with Velocity Community Credit Union was outstanding!!! Customer Service from staff was excellent, everyone was very friendly, with a wonderful smile on their faces. I felt really welcome when I entered the building & was greeted with such kindness!!! This was my first time applying for membership & I enjoyed the great atmosphere, really awesome!! All such professionalism, I had a very, rewarding experience at Velocity Community Credit Union. I was very impressed!!!!My 1st experience at Velocity Credit Union was with Mr. James (Jim) Kerin, Consumer Loan Officer. We met via phone, he was very nice & pleasant to me. I could tell by just talking to him, he was listening to my cry for help. I’m sure he has heard many sobbing stories of people needing financial relief from debt, but, he made me feel special as I’m pretty much sure he makes everyone he comes in contact with feel the same way. I would surely, 100%, recommend everyone to join Velocity Credit Union, they are the BEST!!!I had the most delightful, amazing experience with Mrs. Patrice Clark-Nelson, Consumer Loan Processor. She was so professional, & joyful to talk with. She showed amazing customer service skills & I felt very comfortable talking to her via phone. I would recommend anyone to become a customer to Velocity Credit Union.
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August 2023 by William Cifuentes
A friend of mine suggested this bank to me for an auto loan and WOW I’m glad I listened. The level of customer service is EVIDENTLY SUPERIOR to any other bank I’ve used and everyone is very professional and also efficient at their jobs. Melissa and Kasey worked their magic to get my loan ready within the short window the car dealership gave me and then Cindy gave me just the information I needed to get my online account set up after all contracts were accepted. Did I mention I got less than 5% interest for my car when the dealership wanted me to sign for almost 10%! I look forward to working with Velocity for many more years to come.
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August 2023 by Luke Pelletier
I contacted Velocity Credit Union this morning per phone and the service was excellent. Diane Taylor was more than helpful. Thank you Diane. To the Velocity Board, please install a ATM machine on Pratt Whitney's campus. After 65 years I would think the employees out here deserve that at least.
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August 2023 by eddie mchale
The agents who have helped me at Velocity Community Credit Union have been amazing. They are efficient , polite and not pushy. The have very competitive rates and prompt customer service. I would highly recommend Velocity Credit Union to friends and colleagues.
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August 2023 by Extasy
Diane T and Kyra were excellent with me. Thier customer service is amazing and they helped walk me through a transaction and keeping my funds safe in the process! I appreciate all that they do and how they have their members best interest at heart. I think everyone should open an account with Velocity. I am a real person too lol. I have gotten auto loans, home loans, and done wire transfers and they try ro help make the process smooth. The percentages on the loans have been lower than anywhere else as well. Just wanted to say Than you!
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August 2023 by Google user
My experience with Velocity Community Credit Union was outstanding!!! Customer Service from staff was excellent, everyone was very friendly, with a wonderful smile on their faces. I felt really welcome when I entered the building \\u0026 was greeted with such kindness!!! This was my first time applying for membership \\u0026 I enjoyed the great atmosphere, really awesome!! All staff displayed such professionalism, I had a very, rewarding experience at Velocity Community Credit Union. I was very impressed!!!
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July 2023 by Charles Greco
I would like to share with you the amazing personal support I received from Diane Taylor "Member Consultant." I visited the Velocity office on PGA and from the moment I came in, to the time I left, I was surrounded by very caring people. I became a new Member of the "Velocity Family" and though I was often times confused with the process and the differences between a typical corporate bank and Velocity Credit Union, Diane was right there to make me feel at home. Her gentle and professional demeanor made feel very comfortable and the whole experience was awesome. She was extremely patient with me and generous with her time. She ensured me that that when the process was over, I would be happy…and I was extremely happy indeed! It didn’t take more than 10 minutes with Diane to realize that there is a huge difference between traditional corporate banking and the family environment that Velocity advocates for its Members. I am extremely grateful to Diane Taylor and the whole Velocity Membership Team!!!!Charles GrecoProud New Member of The Velocity Community Team
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July 2023 by Mary Robinson
Judith was very helpful assisting me with my bank transaction. She serviced me in a timely manner and made sure she answered all of my questions accurately. She even made sure that I was directed to another department that could assist me with a different service I'm inquiring about. Overall customer service performance was superb.
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June 2023 by Larry James
Had exceptional customer service experience. Very helpful in my banking needs I will recommend Velocity Community bank to all my associates, friends and family members. Keep up the exceptional work. Thank you Latricia for wonderful banking experience!
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May 2023 by Angel Baron
I am extremely grateful for Trisha, last name rhymes with mustache. :) I was late for the appointment when my children were setting up their Kirby Kangaroo accounts, so I wasn't listed. Trisha helped me get completely set-up and e-sign documents over the phone! So grateful for her kindness, patience, and humor. It may the time go by fast. Thank you!
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May 2023 by Cheryl Fisher
Great customer service. Employees care and are great to work with. Recently got an auto loan. Great rate, no payments for 3 months, and gives you back in your checking 1% of the loan. They are all pleasant to work with and operate well as a team. Thank you for making my purchase easy.
