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“These folks really know what they are doing. It does not matter which service you need, these helpful employees are willing and able to guide you through. They make package returns easy and print copies for a fair price.
This is my GO TO for all Online returns.”
“Milan helped me ship my passport in a timely manner, and gave me all the information about passport applications and how to check my application status. Thank you!”
“This is the ONLY UPS Store we use personally and for our business! Joshua, Jacob, Ethan and all of the team are always so polite and helpful!!! No other UPS location compares to this one. They are always working hard to get things done efficiently, quickly and safely.
We rely on them for our business printing needs and they never disappoint!
Robin Benedict
Sit Means Sit Clermont
Dog Training”
“This was by far one of my best and smoothest experiences at a UPS store. Customer service rep Bridge was very friendly and straight to the point and offered me my favorite Hi-Chew candy. Thanks so much Bridge and for making this a seamless and enjoyable experience to start my day.”
“I would never normally review a UPS Store but MAN, this place was awesome! We had to do an Amazon return for a vacuum cleaner that was broken. The handle was broken and couldn’t detach, and it couldn’t fit in the original package! We tried everything and the Amazon warehouse wouldn’t help (said they didn’t have a box big enough), Amazon customer support didn’t help (just asked us to put in the original package…which we couldn’t do), and even a vacuum store didn’t help (they just said we were out of luck).
We took it here hoping they could give us a box big enough to fit the handle in, and an employee, Johnny, went WAY above and beyond!! He actually took out a screwdriver and took apart the whole vacuum to help us remove the handle and fit it in the original box. He was awesome - I hope he gets a raise because this is the level of customer service you rarely see nowadays. We’ll be coming back here whenever we need to send anything in the future!”
“Everyone in there is really nice and will go out of there way if/when needed. Its a smaller almost maw/paw type feeling location. I rarely had wait more than a minute or too but usually get right in. Wait maybe i shouldn't leave a good review and keep it a secret! Thank you to all the staff in there for working hard while still being pleasent and helpful. Never had one issue shipping out of that office. After it levaea there can be another story though lol. Good poeple”
“Excellent service. My packages arrived on time to both my family in Colombia and Venezuela. I recommend them. When I asked them for package tracking, they responded quickly. I recommend this company.”
“I have visited this ups store on several occasions and each time I’m greeted by the same employee. I wish I knew his name because he is the reason I continue to visit this location. He is so efficient, helpful and kind to everyone. I highly recommend this location.”
“100% guaranteed responsible, a place where you can send your family what you want that arrives on time and the best thing is that they are careful that your shipments arrive in good condition. ?”
“After an incorrect address was used on a package, they went out of their way to track down the piece of mail & and get it sent to correct recipient. Their customer service is always excellent ?”
“Long story short, when I had a issue with an Amazon drop off return the people at this UPS store were very helpful in helping me get it resolved. They went above and beyond what they really should be expected to do. I greatly appreciate it and that means the world in today's business arena!”
“I use this location almost everyday and they are always helpful, friendly, and quick. I use other locations when needed and they don't compare to this location”
“Best ups store in the area. Been coming here a few years. Gets busy at times. Very professional, & helpful. Good friendly attitude especially from the manager”
“I am a long time customer of the Dr. Phillips UPS store. The employees are always friendly and helpful, even when they'rebusy. I went in today to do my usual Amazon return and to my surprise they set up a self-service Amazon return area. I thought this was an excellent idea, especially today as busy as they were. Unfortunately another customer was not as thrilled as I and was verbally berating the two young men who were working. She became even more abrasive after I walked in and one of them offered to help me. These two young gentlemen were very professional and maintained their composure, I am not sure I would have been able to. I was outside the store as the customer left and she started in with me. I went back in the store to check on the boys because I was so horrified by the way they were treated. They were very busy and as customers came in I let them know about the return station and like me they were thrilled. It is a shame that these young men were persecuted for doing their job all because someone felt wrongly targeted.”
“I come here every day and I love it. This is my favorite UPS in the central Florida area. Even on busy days, the lines move fast and customer service is top notch. Mike, Mary and Mark all make my daily UPS experience worth it. They know all there is to know about shipping services, packing supplies, returns, notary and more! As a small business owner this place is my go to. I could go on and on but all I'll say is, thank you for being such an amazing store.”
“Had to get my finger prints for a city permit.The machine was acting up. Paula came and helped me. It must of taken 10 tries for my thumb but Paula was friendly and nice.She personally helped me from the beginning to the end. Thank you!”
“Phara was amazingly patient and extremely helpful with my situation; which was your notary service. She helped me correctly fill out the paperwork. Phara is a great asset to your company with her friendly and amazing kindness. The entire staff was great. After walking out, I wanted to get another copy of my paperwork and they didn't hesitate to assist. This UPS definitely have an amazing staff.”
“The staff were so helpful and kind despite being very busy at the time I showed up. They let me use their cart for boxes from my car and they had staff on hand to help a customer that only spoke Spanish. They were friendly and joking with one another and really impressed me with their work ethic.”
“I love coming to this store they are very helpful and sweet especially Miss Valerie and Miss Jada. Every time i come in they go above and beyond for me and i love this store !!!!!!!!”
“This location was absolutely incredible. From the moment i walked in. I was greeted with such great energy. The man who helped me had great customer service. He definitely brightened my day. Thank you for the work you do.”
“Friendly, fast, fabulous service was my experience at the UPS Store at Hamlin today. I was greeted and asked what I needed today as soon as I walked in. All 3 people working were pleasant with the customers coming in while I was waiting on a fax to go through. Highly recommend!!”
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“FIRSTLY I WOULD LIKE TO STATE THAT I HAVE ME A LOYAL CUSTOMER FOR 10 YEARS WITH NO ISSUES, BOTH THE MANAGER AND SUPERIOR DIANE HAS TREATED ME AND MY BUSINESS PROFESSIONALLY. I USED THIS MAIL CENTER ABOUT 2 to 3 days a week for both personal and professional WITHOUT NO ISSUES NOT ONCE. They both have EXTENDED THEIR SERVICES WITH CARE AND GREAT CUSTOMER SERVICE EACH TIME. I AM GREETED WITH SUPPORT FOR MY BUSINESS AND THEY HAVE INCREDIBLE PATIENCE WITH ME AND MY BUSINESS PRODUCTS EACH TIME. THE TRACK ALL MY GOOD INCLUDING MY PACKAGES GOING INTERNATIONAL. I HAVE RECEIVED THE HIGHEST SERVICE THAN A REGULAR POST OFFICE. I WOULD HIGHLY RECOMMEND THIS MAIL SERVICE FOR PERSONAL AND BUSINESS. I AM LOOKING FORWARD TO CONTINUE USING THEIR SERVICES.”