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“I came into the Ocoee Spectrum store at 7:30 p.m. to ask for assistance putting in my Sim card. I was switching from Boost to Spectrum phone service.
Ulises helped me.
He explained patiently and with kindness that I needed to get information from Boost before I could switch to Spectrum.
Even though the time of the store closing was drawing near, Ulises initiated the call to Boost and waited patiently while I was on hold with Boost for more than 20 minutes.
Minutes before the Spectrum store closed, Boost finally gave me the necessary information I needed to switch to Spectrum. With continued patience, Ulises entered the information and waited with me for Boost to finalize my closing of the account with them.
Closing time came.
Ulises continued waiting with me for Boost to finalize my closed account so the Spectrum Sim could be activated. He assured me multiple times he didn't mind waiting with me, though the store had been closed for some time.
Eventually, when it became clear Boost was not going to finalize their closing of my account with them that night, Ulises patiently removed my Spectrum Sim card and replaced it with my Boost Sim.
He again very patiently explained what might happen for the rest of the night if Boost terminated my account later.
Because I expressed trepidation about putting in the Spectrum Sim card by myself, if Boost terminated my account later in the evening, Ulises took the time to explain how to install the Sim; how it can't be installed incorrectly.
Then he told me what time he would be at work the next day and invited me to return if I would like his help.
I accepted Ulises's offer and returned.
He completed the switch, removing the Boost Sim and installing the Spectrum Sim. Then, to make sure I felt confident everything was in good working order, he stayed with me while I made a call, confirming the switch was completed.
I can't think of a kinder, more patient employee / customer interaction.
I hope Ulises is recognized for the value he brings to Spectrum.”
“Fred was absolutely amazing and patient with our process of getting a new line and getting other lines reconnected. We were here in Orlando on vacation and everything went chaos on our last date with phones. Fred you ROCK!”
“Patty was a great help at T-Mobile, answered all questions , very patient & made sure all my services were working correctly . Would definitely recommend Patty!”
“Our technician, Eliseo, called us to let us know when he would arrive and he was here on schedule. He was friendly and got right to work, fixing our problem. Could not have been any better!!”
“I Go To The T Mobile In Apopka Florida For My Cell Phone Service On My Apple I Phone 15. I Give This T Mobile In Apopka Florida A 5 Star Rating. Very Nice And Friendly Staff. I Recommend T Mobile For Everybody.”
“The customer service team here is top notch! Mau greeted me as I came in the store, listened to my concerns and offered expert advice. I feel valued as a TMobile customer and am happy to call this my TMobile store! I definitely have a dedicated customer service agent I can go to that knows my plan and needs! Thank you Mauro!”
“I just want to take a moment to share my amazing experience I had with t Mobil at this location. Cristian was the representative. Was absolutely amazing very helpful and very patient with me he took his time to help me with the service I want and set up everything for me . His very professional and knowledgeable. Also this wasn’t the first time dealing with Critian this is my second time and from now on I will only look for him to help me with my requests because I know I will get a great experience. Thank you again Cristian for making my day easy .”
“Ben fixed my phone perfectly after I took it to apple and they couldn't fix it thank you and the whole team that works with you ? very nice service highly recommend .”
“Excellent. Ms. Ana and the manager Carmen took care of us very well. I recommend them. Thank you for everything, a 10/10, including 3 employees saying good morning to me since I arrived. The service was great. I just went to change the screen protector on my daughter's cell phone. 100% recommended THANK YOU”
“Anytime my Wife or I come into this store we always receive top customer service. I have never been treated unfairly or felt unappreciated regardless of how busy the store is. Also, a shout out to Jamie as the last two phones my Wife and I purchased through her and she's just a real personable and client-focused Mobile Expert. Just keep everyone in this store around.”
“Jason is absolutely excellent.
I arrived with a non functional Sim Card, and he fixed everything immediately.
He did not treat me, like “just another customer”.
He took the time to help me with my iPhone.
10 out of 10 STARS!!!
Thank You Jason.”
“Sanjev offered great customer service, was patient, and answered all questions clearly. His service was well appreciated and makes it a pleasure to be a T-Mobile customer.”
“Amazing experience. The manager Arianna is an amazing person very polite and kind, helped me with every single one of my bills & got me a brand new iPhone for cheap love her & her team would recommend to any & everybody!!!!!!!!”
“I walked in the boost store which was in 4061 LB McLeod road, I didn’t even buy the phone here , but the young lady named Teju, she took her time , she had a very big smile on her and she didn’t even complain once . I wish they give him a raise. If I know about this store before I would have come here at the first place . I am leaving the store with a huge smile on my face . I went in Hiawassee and old winter garden road store they doesn’t even help me with anything even though I purchased the phone over there. They gave me a very hard time and Iam so upset with it .”
“I went in today with a complex problem. Grant at the Windermere location was absolutely amazing. He was patient and attentive. Listened to me rant, and took the time to break down the answers to ALL my questions. This man deserves a raise. Excellence”
“Best Boost store in Apopka. Super friendly, knowledgeable, and clear speaking English. So nice to do business with, ending up buying a new phone I didn't even need!!”
“I’ve been very pleased with this store, representatives are excellent at their job. Michelle has always been very professional and knowledgeable, willing to help every single time. Also, in the past, Kayla has helped me as well with great attitude. You can’t go wrong with T-Mobile on Kirkman Road!”
“Angel and Yineth were amazing, went above and beyond to provide us the best service in town. Good deal on iPhone 14 Pro Max & 12 Pro Max and a back glass repair on very affordable price. Very honest and helping with a lot of patience. Highly recommended in Apopka Downtown”
“My wife and I have Traveled NY to Florida a lot and this last time in Orlando I had a lot of problems with my cell service, I happened to stop in at this T mobile store where I met Foster, not only did he readily assist me with my SIM card/signal issue where he actually made it an E-Sim so I didn’t need an actual SIM card anymore and then he also gave me the greatest deal on Apple Watches and my wife and I walked out with 2 of them….truly the best cell phone store experience I’ve ever had ….Thanks again Foster”
“The storm fried my modem and I needed to get a new one. Went into the store the staff was friendly and quick.
Luis/ Louis was amazing! He placed my new modem in a bag and sealed it shut tight to keep the equipment from getting wet. The manager was amazing as well. 10 out of 10”
“Damaged my phone beyond repair. I called to see if I was due for an upgrade, not only did I need the new one but I hated the system the broken phone had. The woman on the phone was very thorough. She explained I could get a replacement shipped to me the next day, but it would push my upgrade date back 6mths. But if I could wait the 5 days until the upgrade, I would be good to go. I waited the few days to get the upgrade and was in and out of the store within an hour.”
“Tre displayed such great customer service while answering my questions accurately and helping with what I needed efficiently. We will definitely be back to this location because of his customer service.”
“Outstanding Service from Jessy and Jadary
I had the pleasure of visiting the Verizon store recently, and I was extremely impressed with the customer service experience I received. From the moment I walked in, Jessy and Jadary stood out for their professionalism and friendliness.
First and foremost, I want to highlight Jessy's willingness to help me find the plan that best suited my needs. With a deep knowledge of Verizon's products and services, she was able to answer all my questions clearly and concisely, enabling me to make an informed decision.
On the other hand, Jadary was exceptional in assisting me in choosing the perfect device for me. His technical knowledge and ability to explain the features and benefits of each phone were impressive. Moreover, his patience in ensuring that I was completely satisfied with my choice was truly commendable.
What impressed me the most about Jessy and Jadary was their positive attitude and willingness to go above and beyond to ensure a satisfactory experience. Their professionalism and courtesy created a welcoming and comfortable atmosphere in the store, making my shopping experience even more enjoyable.
In summary, my experience at the Verizon store was exceptional thanks to Jessy and Jadary. Their excellent customer service and attention to detail are truly praiseworthy. I highly recommend this store to anyone looking for reliable service and personalized attention. Thank you, Jessy and Jadary, for an unforgettable experience at Verizon!”
“I had some difficulties porting three numbers over to spectrum and setting my new iPhone with customer service by phone so I went over to the local Spectrum Store nearby. Daniel was extremely professional, efficient, knowledgeable and patient. I truly appreciate him. Thanks Daniel!”
“Roque spent 2 hours helping me situate my business account , 5 lines and Apple Watches. When nobody else from customer device could help, his tireless and patient dedication to his customers and his technical knowledge solved all my issues so I left the store with a smile on my face. Thanks Roque!”
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“I tried several times to get the connection issues corrected by calling 611 without avail. I decided to go to my local Tmobile store. Mauri was very knowledgeable and provided outstanding service. Thank you Mauri for going above and beyond and addressing all technical issues.”