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“The only reason I'm given 5 stars is because of Liset, She is a great asset to your company and deserve a promotion, raise and or a reward. She has great guest service skills, common sense and intuition. I went to the store thinking it was going to be a quick visit to get new equipment and the store turn out to be extremely busy and full of people. How ever Liset was able to take care of me and my son, in a timely manner, due to our special and unique needs. It was the right decision also for the rest of the people there to alleviate stress and avoid tension.
P.S. I'm not happy with Spectrum, as a company they can and should do better by their customers.”
“Our technician, Eliseo, called us to let us know when he would arrive and he was here on schedule. He was friendly and got right to work, fixing our problem. Could not have been any better!!”
“After going to 4 different T-mobiles and nobody wanting to help me, I came into this location and Javier helped me and would not let me leave until my needs were met!!!”
“My experience at this store is excellent. I’ve been coming here for years and Jesse always takes care of what I need. He has a lot of patience and takes his time to explain everything I need to know and always provides great information. Thank you so much Jesse for all your help and for everything that you do!”
“Yesterday I was on the phone with a good friend of mine. Who’s also a T-Mobile customer. He lives out towards Lake County so he went to a store in Eustis. He got a new phone so he needed his information transferred over and his new phone set up. He’s not the most up-to-date guy when it comes to technology if you know what So he needs assistance when he goes to places like that. He had let me know that the store and used to treated him terribly. He didn’t know his Apple ID and right then and there they had an attitude about it and also they told him that they couldn’t transfer information from one phone to another, which is completely untrue. He ended up, leaving their upset and unhappy. It was a waste of time. At that point I told him that I have been using the Tmobile store in the Victoria Plaza in Apopka for the longest time and the staff up there is always more than helpful the last time three months ago I got a new phone. I didn’t remember my Apple ID and I only need that they transferred all my stuff over and they made it a very positive experience. He went today and thanks to Natalia a young lady that worked there she made it look effortlessly and it was painless. She retrieved his Apple ID or password whatever it was she transferred all his data and he was so happy and he called me to tell me thank you for sending me to those people. Customer service over the last couple decades has suffered and when you have people like Natalia and the staff up at that store go above and beyond. It’s a breath of fresh air to know that there are still some people that appreciate you as a customer. I hope that people over this staff area manager’s district managers supervisors whoever check these reviews because this staff for the longest time has always done their job at a high level.”
“Mark and the other associate (sorry don’t remember her name but she had awesome earrings) were very helpful and knowledgeable. We went in to see if switching providers was a better option for us. Mark explained everything in detail and pulled up several plans so we could see the price difference. We left last Sunday with a new provider and 2 new iPhones happily.”
“I walked in the boost store which was in 4061 LB McLeod road, I didn’t even buy the phone here , but the young lady named Teju, she took her time , she had a very big smile on her and she didn’t even complain once . I wish they give him a raise. If I know about this store before I would have come here at the first place . I am leaving the store with a huge smile on my face . I went in Hiawassee and old winter garden road store they doesn’t even help me with anything even though I purchased the phone over there. They gave me a very hard time and Iam so upset with it .”
“We just flew in from Iowa and our daughter’s service wasn’t working. We stopped in and Milly went above and beyond helping us. She spent time with us troubleshooting and got our phone back on track. She was helpful and friendly. Greatly appreciate her help! Thank you! Highly recommend!”
“Although this authorized dealer wasn't t able to fix my problem, Isa tried everything! I was impressed by his knowledge and empathy. I would definitely recommend this store.”
“Alejandra at T-Mobile was amazing! She was friendly, patient, and took the time to explain everything clearly. She made the whole process easy and stress-free. Truly great customer service thank you, Alejandra!”
“Amazing experience!! Excellent customer service. Everyone that works there are so pleasant, knowledgeable and professional. Specially Arianna, Brandon and Jonathan. Great group of people. Definitely recommend them to everyone.
Very clear and transparent business.”
“I went to the store and Jamie is so helpful. And so with the chat Ryan G help me too. Coz I was disconnected when I was trying to transfer from other network. Gio help me also.
But Jamie at the T-Mobile store help me. Thank you so much.
LICEL”
“Best Boost store in Apopka. Super friendly, knowledgeable, and clear speaking English. So nice to do business with, ending up buying a new phone I didn't even need!!”
“Best store and service. The owner is v friendly and helpful. He would spend hour to help you. So kind and friendly. I always go to him when i pay my hills or renew my phone.”
“I had an amazing experience at this store, thanks to Michael, who had told me he'd just started a month before.
Michael was extremely helpful, personable and professional, taking care of me through the whole process of upgrading my phone!
Michael showed that this was more than transactional to him; he set my new phone up for me and made sure everything was to my liking before I left the store.
This was an experience you'd only see in commercials, but Michael is the real deal! I'd highly recommend stopping by to see him! Everyone else was very friendly too!”
“Gilberto came and installed all 8 of our phones without issue. He explained how to use the member portal and made everything super easy and clear for us to get started on our new phone system right away.”
“Nicolas and Yeli were extremely helpful and patient
I would recommend anyone customers in this area to frequent this Tmobile. You will leave the store in a much better mood than you would’ve came in initially. Thank you guys for all your help and impeccable customer service, we look forward to working with you both more in the future if need be for us to come back in store”
“Had to transfer a phone. Usually a pain in the royal behind but thanks to Alyssa and her manager they took care of what little problems arose with professionalism and kindness and patience. Thanks to her I didn’t feel angry once. Great job!”
“⭐️⭐️⭐️⭐️⭐️
Excellent service.
I was helped by Diana Rodríguez, who was very kind and also spoke Spanish, which made me feel very comfortable. She solved my phone issue quickly and professionally. I left very satisfied with the service. I 100% recommend this store.”
“Tre displayed such great customer service while answering my questions accurately and helping with what I needed efficiently. We will definitely be back to this location because of his customer service.”
“Ivan (I think that's how he spelled it) was great, very friendly and helpful. I will definitely be coming back here if I ever need any help with my phone or account.”
“I been there a couple times needing help with my daughter's phone each time mercede help me when no hesitation i loved her style of customer service thoughtful and kind”
“Very impressed with my experience today. Went in and spoke to Travis who walked with me to see phones. He talked out my situation with me and helped me come to the best decision for me. Michelle eventually joined us and helped me discuss prices and more. Both very easy to talk to and made me feel welcomed! Will def be back.”
“I have to leave another excellent review for Adam! Please give this man a raise! When I tell you excellent customer service I truly mean that. I don’t think I’ve ever received such good treatment from a provider.
Even after you have established a plan. Adam goes above and beyond to explain in detail the billing and goes as far as correcting any discrepancies if need be. I say personally.. if you go to this store ask directly for ADAM. You won’t regret it.
Adam thank you for providing top of the notch customer service. From start to finish. The man is a hard worker. He will always respond to you if you need him. Beautiful service! God bless Adam. May there be more amazing workers as him. The world would be a better place.”
“I had a great experience with Matt. He was extremely patient throughout the entire process and took the time to resolve all of my account transfer issues. He explained everything clearly and made sure I understood each step.
Matt stayed calm, professional, and focused on finding solutions, which made the whole experience much less stressful. I truly appreciate his dedication and excellent customer service.
Thank you, Matt, for your outstanding support!”
“I will admit, at the very start of my service it’s been a little crazy. They did send two awesome technicians out Jamie and Edgardo and they were able to figure out it’s a tower that was blocking my network. They sent out another team and fixed the issue. I’m so relieved and knowing I can work in peace brings me peace. Thanks.”
“Miguel and Nestar are true professionals at this location. They displayed patience and empathy in my time of need and ensured that I was taken care of. After my phone couldn't make or receive calls/texts, Nestar diagnosed the issue and learned that I needed a new device. Both met my situation with calm and got me on my way. This situation happened at 6:39 pm the that BEFORE Thanksgiving!!! Kudos to these fine professionals that saw fit that I was back in communication!!!”
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“I tried several times to get the connection issues corrected by calling 611 without avail. I decided to go to my local Tmobile store. Mauri was very knowledgeable and provided outstanding service. Thank you Mauri for going above and beyond and addressing all technical issues.”