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November 2023 by Robin Kelleher
Richard Joiner in the service department did a terrific job of overseeing the repair on my NX 350, and kept me informed of the progress. He was professional and friendly and also was very helpful in coordinating the exchange of my loaner for my car after repairs were finished.
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November 2023 by Carl Dangio
I arrived thinking I needed a 30,000-mile service and Jackson took a look at my history and found that I had that done in the spring. Therefore a much shorter service was needed. It was really good news as my wife was having her Toyota service done at the same time and we were anticipating hanging around for a least til late afternoon and ended up getting both cars done in about an hour.Thanks for the great job.carl d'
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November 2023 by Anthony Verna
Great experience. I have to say that while he seemed to be new to the business, Alec Lizell did a fantastic job helping me sort through selecting the right vehicle. Further he helped make the whole process smooth. The whole team at Germain Lexus really excelled and made the whole process smooth. Highly recommended.
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November 2023 by Chris Mckelvey
I have to be honest, I was not looking forward to buying a new vehicle. It had been a while, since 2010 when I first bought my Lexus IS250. I was not looking forward to going to a dealership and meeting with a pushy salesman, but Hector Ortiz was very different. It's been a while and I think things have changed. He was so attentive, patient and not pushy at all. He listened to everything I had to say and respected what my decision would be. That meant everything to me, from the time He contacted me to make the appointment, until the time I came in and bought my vehicle. It was really a great experience. Hector Ortiz is professional in every way. Lexus IS definitely rated 5 stars, that's just what they do. But, if I could give Hector Ortiz 6 stars I would. He's what makes Lexus a classy place. To go and buy a vehicle, it's not just the dealership. It's the people behind it, and he certainly did his job well. Thanks Hector for making this a wonderful experience. Thank you for caring about what I thought, what I felt and what my goals were. I highly recommend that you visit Hector Ortiz when purchasing your next vehicle. Besides that, look how happy I am in my new car.
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November 2023 by Desiree Corradino
Alex Depew was a very professional and informative service agent. He was extremely friendly, kind and told me exactly how long my car would take. My car was completed in the time frame he advised me and he walked me out to my car and wished me a great day. I will def. recommend him and hope I have him next time.
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November 2023 by Mike DeLaat
We took our RX350 into Germain for required service as well as some additional work recommended at our last service visit. The service visit was going to take some time due the the additional items. Instead of having my wife wait at the dealership our Service Advisor Lee Glesmer arranged for a complimentary loner vehicle. Lee does a super job every time we are in there for service. He keeps us informed as to the status of the work. When we pick the vehicle up he goes over in detail all of the items on the invoice so we have a complete understanding of what was done. We always look forward to our service visits because we know the great service we will be getting from Lee.
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October 2023 by Sharon Prentice
Had a wonderful experience with Germain Lexus of Naples. Our salesman Paul Bergen was very responsive an kept me up to date on when my car would be delivered. When I took delivery on my car he was very patient and went over step by step the new technology of the car. Since I am 74 years old sometimes the new car technology can be a little intimidating but he was very patient and took his time with me. More impressive is even after I purchased the car he followed up with me to see how I was doing. Service was second to none.
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October 2023 by Zahamira Mena
Larry made my car shopping experience fast & stress-free! He was very attentive & answered all of my questions very knowingly. Steven the finance manager made the paperwork easy to understand and didn’t push me to buy anything I didn’t really need. I love my Lexus & I am delighted to make part of the Germain family
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October 2023 by jtermini30
Tina Catrucco and the Germain team provided exemplary service during the sales process. Tina is well advised in the Lexus product and provided the guidance we needed during the process.
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September 2023 by Jackie Hickman
John Azarow did a wonderful job making our purchase of Lexus 300H Ultra Luxury easy. He provided us with the necessary information to learn all of the new features. Thanks to all of the staff at Lexus of Naples. We have purchased many Lexus vehicles and will continue.
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September 2023 by Robert Petrovich
I have been having my Lexus GS350 serviced at Naples Germain Lexus for many years. Their customer service has always been outstanding. I would also like to give a favorable mention to Scott Fielding who was my service contact representative. His care and concern for my service made the Germain Lexus experience all for the better. Thank you Scott!!
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September 2023 by Tim
Larry Vasco did a terrific job. He made the process seamless and went out of his way to get this done. Much appreciated. Loving my new LC500
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August 2023 by Marcos Araya II
From the moment I walked in, I was warmly greeted by Pat, setting the tone for a fantastic experience. James Long, the Master Sales and Leasing Consultant, guided me through the inventory with expertise and professionalism. James Koser, the General Sales Manager, and the entire team treated me with the utmost respect and kindness. Steve Duran, the Business Manager, worked his magic and made the impossible possible. Last but not least, Brock Linton, even though He had to stay a little late, took the time to guide me through all the features of my new vehicle. My car purchasing journey couldn't have been better. I'm thrilled with the outstanding service I received. Thank you, Germain Lexus of Naples!
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August 2023 by Rubi Olvera
Jackson Kirby is an outstanding service advisor and a great asset for Lexus of Naples! He takes the time to listen to my vehicle concerns and always kindly answers the many questions I ask him. He always has a positive attitude and makes me feel confident that my car will be taken care of thus taking away the stress of going into the dealership. If you want a great service experience, he’s your guy!
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August 2023 by Ed Karolewski
I had a great experience with the service tech, Richard Joiner, who serviced my car. He was friendly, professional, and efficient. He explained everything he did and gave me some helpful tips on how to maintain my car. He did a thorough job and made sure I was satisfied with the service. I highly recommend him to anyone who needs their car serviced. He is the best!
