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10:30AM - 6:30PM
217 NW 36th St, Miami
Mattress Stores
“When considering purchasing a bed, recliner, pillow, or any other product that provides comfort, the first place that comes to mind is Relax The Back. I think of them for various reasons: the quality, comfort, style, and excellent customer support. I’ve been working with Juan Gallo for many years, and he has always been very courteous, professional, and had given me the time needed to find the right product that fulfills our needs. Juan provides extraordinary customer support.”
“I am so happy to have found Sebastian cross country move he was so accommodating honest and knowledgeable. I am in love with my mattress and love the fact it’s organic and without chemicals.I will highly recommend to any family and friends. Thank you!!!”
“Maria helped us out and she gave us outstanding customer service. She was very patient, kind, and extremely helpful. If I can give her ten stars I would. Great place, highly recommend!”
“To start off with, my first experience with Mattress firm was not good at all. I came into the store after having an awful experience at a well known furniture store; I spoke to a salesman named, Afnary. I was completely open about the nightmare I had been through... I wanted to be sure he undertsood my situation.I had purchased a mattress set from City... and it the wrong mattress was delivered (mind you, I had to take a half day off work). They admitted that they'd messed up and requested me to come back in. to choose a new bed as the one I'd chosen had been discontinued. I chose another mattress. I took another day off work to receive this, and to my disappointment, I did not receive the correct mattress once again.All of this horrifying situation was clearly explained to Afnary before we ebven began searching for the perfect mattress for me (finally). After a couple of hours, I decided to purchase a floor model as it was soft. I clearly stated I wanted THAT EXACT floor model. In addition to ordering the mattress, Afnary offered to throw in two pilllows.Sadly, I took another half-day from work and ONCE AGAIN, THE WRONG MATTRESS AND NO PILLOWS! To say I was sickened is putting it mildly. When I called Afnary, he was useless and basically told me too bad.I went to the store adamant that I get good service once and for all! I spoke with Jonathan who just so happened to have been in the store the day I was chatting with Afanry. He remembered me and my situation. Long story short, Jonathan sold me the best mattress, threw in the two pillows I had not received from Afnary, and a bunky board!I have lost a lot of sleep, a lot of money, but I am happy to say that Mattress Firm pulled through and Jonathan is the best. Afnary should not be a salesman - horrible customer support and simply no follow through. Thank you, Jonathan!”
“Box Drop in Doral has consistently exceeded our expectations! After purchasing our king-size mattress a few years back, we were thrilled with the quality and service. Now, returning for our kids' mattresses, we're once again impressed. The service is quick, the staff is knowledgeable, and the prices are unbeatable. Highly recommended!”
“Thank you very much to all the guys. To our salesman Darién and the other kids Jess, Israel, Sandra, Michelle and Robert. Very happy with our purchase. We recommend them 100%”
“Our "Sleep Expert" William was extremely knowledgeable and helpful. He helped me find the best choice for my needs and answered all questions and concerns in a professional and courteous manner. Great customer service from beginning to end.?Recommend this location highly.”
“My wife and I, went back to the store to buy a bed replacement. we have visited the store on previous occasions and always found the beds we were looking for, nothing different this time. Johnny showed us different options and was very attentive helping us to make the right choice, he arranged delivery and today 09/04/2024 the bed was delivered on time as promised. Johnny, thanks again. We will come back to the store again, your customer service skills and your salesmanship are excellent.”
“Excellent products and sales services! Jen went above and beyond our expectations. 100% recommended. If you are needing a mattress, just go to Mattress Firm Dadeland and ask for Jenifer. She’s amazing, knows about the product she sells and has all the patience of the world.”
“My experience here was AMAZING!!!! The process was super fast! I got approved fast and Tony got me all set in a jiffy with the paperwork! I was offered a complimentary drink while I filled out my paperwork! Tony really made me a happy girl!!!!!”
10AM - 8PM
3101 N Miami Ave Suite 105, Miami
Mattress Stores
“Kevin and Damien REALLY knew their product lines inside and out. They provided an informative and unpressured sales presentation moving me through the decision making process. I purchased and the bed will be delivered in 48 hrs. I recommend this team and location.”
“Daniel was the person who helped me. He was very attentive and professional. He knew exactly what he was looking for. Service with excellence. I recommend it to everyone.”
“Ricardo, was an amazing sales person, he took his time to explain everything I needed to know about the mattress I was looking for and I ended up buying a base also, He offered me a great deal. He was very patient, friendly and very professional. I highly recommend this location if you are looking for a good deal. Thank you so much Ricardo.”
“We decided to buy the mattress today with Mariana. She is very professional and provided us, in advance, all the information that we need to make our decision. She has great customer service skills and helped us through the whole process with fantastic attitudePlease recognize her workGeorgina”
“The sales person named Ana was very friendly and very helpful in assisting me in purchasing a new mattress. Ana is very professional and provided excellent customer service.”
“After shopping around for a few weeks, I ended up going with this Mattress Firm store. Not only because of their price, but also because of the great customer service. I initially walked in a few weeks prior to my purchase, mainly "window shopping". I was greeted by Karina. Although I made it clear I was just looking, she was very eager to help. Very nice, professional, friendly and informed on the package I was looking for! I walked in about a month later and she immediately remembered who I was. I told her I was still interested in the same and was ready to buy. Not only did she have me out of the store in 20 minutes, but have me an even better deal that the original! Customer service sometimes seems to be a dying art. Karina, and Alex who I briefly met, but saw the way he attended to his customer while I was there, were definitely the exception! Great experience overall and I'd highly recommend this store. Thank you so much and best of luck!”
“Staff was very nice And took the time to explain details of all beds and what would be the best for me. Very happy with my purchase and would recommend anybody needing a bed to go to mattress firm.”
“A lovely place with an excellent work staff. The quality of the furniture is priceless. I have made several purchases, always with the same girl and I have received an exceptional treatment. Here I leave you her code (8295) and her number in case you want to contact her (603) 803‐0373, I highly recommend it ??”
11AM - 7PM
13755 N Kendall Dr, Miami
Mattress Stores
“Today I was in El Dorado, Yahima attended me, I came looking for a dining room set and he advised me to find the Q I needed. I am very grateful for your help. Demonstrated great knowledge of the store. I'll be back soon.”
“A unique experience, Mr. Ramon was excellent in his treatment, as a guide for our purchase. A 100% recommended place with first-class staff and exquisite merchandise.”
“Harry at the mattress store was a fantastic professional who helped us find the perfect mattress. Great service, knowledgeable staff, and a wide selection. Highly recommend shopping here!”
“Andrea López is the best Sales Associate in the store! She was very kind, knowledgeable and patience with our furniture needs. She walked us through the whole process of making the decision and selection of the furniture we really liked. If you want to have the best customer experience and satisfaction buying your furniture, definitely ask for Andrea Lopez and you won’t regret it.”
10AM - 8PM
3301 SW 22nd St Ste 102B, Miami
Mattress Stores
“Maria was such a wonderful, thorough person! My boyfriend and I went in looking for a king mattress that would be affordable, comfortable, and easy to sleep on — she instantly knew our needs and made our dream come true. 10/10 recommend going to her if you need help picking out the right mattress.”
“I had an amazing experience!!! Everyone was friendly and kind, Danny was very helpful, knowledgeable and polite, made it easy for me to find what I was looking for. Overall I’m very happy with my purchase and my experience at mattress firm.”
“Today my wife and I had an unforgettable experience. We went to Matresshaus looking for a mattress and left not only with the mattress but with a new friend. Grace, or Graciela to her acquaintances; It went beyond what a salesperson or business owner does. The experience of buying a mattress became a family conversation as if we had known each other all our lives. He led us to the right product with kindness and patience. My wife and I left super happy. What we have left to say is: Thank you very much Grace for your time and the affection with which you treated us today.”
“Justin was amazing!! Super knowledgeable on all product Casper, all payment options and even kept us informed by phone when the items went on sale.
Definitely sold on an amazing mattress and customer service. Thank you Justin!!”
“Thank you to Jose and the guys for being true, good salesman where here Miami It’s just a few. The minute I walked in the door I was greeted right away. With no sale pitch that I love. Jose took his time and had me try all the mattress and made sure that I was making a right choice which I know I did with his help. And it take no longer than 30 minutes I was in and out just the way I like it good job guys thanks”
“Perfect place where I buy all my furniture, excellent price quality and friendly service from the lady who always guides you to find what you are looking for at the best price. Highly recommended”
“We came looking for a sectional couch. A salesperson named Napoleon helped us out and was extremely helpful with the exchange. He was trying to get us the best advice on how to choose out a couch and finance. Thank you Napoleon!”
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“Dave was very patient and informative. Even offered us water. My husband and I had a great experience trying out the different mattresses! We highly recommend sleepare.”