Ferman Buick GMC Wesley Chapel is a well-established dealership that has been serving the Tampa Bay area since 1895. As part of the Ferman family of dealerships, it prides itself on providing a premium guest service experience while treating every guest with respect and care. Customers have noted the pleasant and professional service from staff members, including service advisors who are kind, honest, and attentive. Reviews highlight both the sales and service experiences at Ferman. Many customers appreciate the excellent communication and flexibility from sales associates, who work diligently to ensure they find the right vehicle at a great price, even if it means traveling long distances. The finance process is described as smooth and efficient. While some feedback indicates a desire for better communication during service appointments, overall, customers express satisfaction with their experiences and the support they receive. The dealership's commitment to customer satisfaction and its welcoming atmosphere make it a recommended choice for both new and used vehicle purchases.
Caleb Costa was my service advisor and he really is extremely pleasant to work with. He was kind, easy going, professional and most of all honest. He is a pleasure to work with.
August 2024
Brad and Amanda were perfect to work with. I drove 175 miles to get the absolute best deal. The communication was timely and excellent. They were very flexible so that I got the exact vehicle at the price I wanted. Finance was also super smooth with Ken. Definitely recommend Ferman!!
August 2024
Excellent customer service in the service department.
