-
April 2024 by William Herzog
Unfortunately, 0 stars is not a possibility. Rotech has been my CPAP supplier since 8/2023. I have received nothing from them and get no response through their website or by phone. Looking for a new supplier.
-
April 2024 by Rick Serra
I came into the office today to resolve a compliance issue that had been ongoing for a few months and the woman at the desk was able to get the issue resolved. She went above and beyond to provide stellar customer service. Give this woman a raise!!!
-
April 2024 by stephanie mcdannel
The doctor Ordered a bypass for my mom in February. It is now mid april and we have still not received one. She was recently hospitalized and the terms of her release back to home was that Rotech would have a bypap machine at her house on april 10 2024, that did not happen. I have called personally three times this week and left messages with no return call. The doctor has recent the order and still nothing. Unfortunately this is the only vendor that humana will use to pay for equipment.
-
April 2024 by Hilary Williamson
I'm in need of more oxygen tanks and I've been calling the Leesburg office since Friday and still no one as answered the phone. I've left messages and still no one as called me back. I cant go to work without the oxygen, so I guess I have to find another company.
-
April 2024 by Hadley Hurford Jr
Hard to deal with every time you you get a different answer to the question.
-
March 2024 by Nicolas Overton (Nick Overton)
I’m getting released from the hospital last minute and JR Ruiz went out of his way to have my brand new walker to me within an hour. He set it up and taught me everything. I’m truly astonished with how quick this customer service was and it’s greatly appreciated as this is much needed for my Multiple Sclerosis diagnosis. I greatly recommend JR Ruiz and this company to everyone. Thank you
-
February 2024 by Lynwood Leighton
We call Rolex a lot and they never get back to us, we leave messages they don’t care they charge Medicare every month I have to buy my filters for both of my machines and holes and mask though a medical company on line. Pitiful
-
February 2024 by TB Ammon
No call back, unable to even get someone on the line multiple days. Horrible company!
-
February 2024 by Beth Kujath
Had a great experience with your employee JR Ruiz from your Leesburg, Fl location. My husband needed a walker before he could be release from the hospital. The case nurse called and within 20 minutes he had the walker in my husband’s hospital room and we were good to go home. Thank you for having a great employee who delivered great service.
-
February 2024 by Cynthia Johnson
This company is the worst. They have had my husbands prescription since 12/5/23, it's now February 11th,2024 and still haven't heard a peep from them.I called my husbands Dr. 3 times and Rotech 3 times to check on the status they have the order and all I get is it's being processed. It's going to be 3 months before you know it and still nothing. Worst company ever
-
February 2024 by Michael Nelson
Have called these people several times in the past weeks and present and have still not received a call back, called put me on hold and never picked the phone back up
-
January 2024 by James Odom
Had an emergency with a faulty concentrater 1 phone call and technician Jeff showed up and saved the day with a great attitude and friendly disposition. Thanks Rotech and thank you Jeff ? keep up the great work.
-
January 2024 by Bruce Masingo
JR Ruiz was super efficient, polite & very informative. I was being discharged from UFHospital in Leesburg and JR Ruiz brought the equipment I needed for home so fast!
-
December 2023 by Bonnie Gordon
This rating is for the company, not the employees. They are clearly understaffed. The ladies in the front office are overwhelmed and doing their very best. Rotech Corp hire more staff or get some temp staff in there. Do better for not only your customers, but also for your current staff!
-
December 2023 by Lourdes Miranda
I was hospitalized at Leesburg hospital and JR was there before the case worker came in to tell me Rotech was coming. He was very kind and thorough with instructions. I was out quickly because of the Rotech.
