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January 2024 by Reynaldo Muniz
Poor customer service, walked in the door to buy a Samsung watch. I didn't get a greeting or even a look. Stood around for about 15min and they acted like was invisible.
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January 2024 by Brittanie
Shay is very helpful and super sweet ❤️
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January 2024 by Larry Banks
Very knowledgeable and helpful staff, and comfortable furniture.
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November 2023 by Nota R.
Decided I'd like to try their $50 home internet as advertised extensively on TV. Wouldn't give me the time of day without doing a hard pull on my credit record even though they wanted an established debit card or checking account. Really? No thanks
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November 2023 by Sophie Dickerson
The young lady that " helped me" wasn't real friendly. The other woman working with other customer wasn't very friendly either. At least pretend smile people!
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November 2023 by Mike Knudstrup
This is the main T-Mobile store in Lakeland so I think it's the best place to go if you need some kind of repair or service. They are often busy or t-mobile headquarters seems to take a while to service the worker's phone calls. My last visit took a good 45 minutes but the representative got the job done.
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November 2023 by Kris Taylor
Trash customer service.The lady helping today tried to put my wife’s old sim card in her new phone. When we told her that we weren’t using the number or anything from the old phone, that it would be a brand new number and everything, she took the SIM card. Didn’t give it back. Don’t put a SIM card in the new phone. Then denied that there ever was a SIM card.Now my wife’s new phone doesn’t work and they won’t fix it without me present..TRASH.
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September 2023 by Greg Oswald
Lally Palacios was very helpful and friendly during my visit. Look forward to doing business with her again.
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September 2023 by Norm!
Not very engaged in serving the customer ‘s also low inventory. I’ve been to multiple locations including this one for replacement protection glass and to top it off with a five dollar in-house service fee to pay my bill in store??
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June 2023 by Pierre Cardenas
The sales person was amazingly knowledgeableI would recomend the store 100%
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February 2023 by Michael Blankenship
Very disappointed. Former Sprint customer so Tmobile promos don't apply, can't go to this or that store only to this former Sprint Store that then claims different things the other Tmobile store tells me. Absolutely bad service. Go elsewhere.
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February 2023 by Blair Ellis
The 3 staff members today were very unfriendly and acted like helping someone was a burden. Was told my phone was covered under warranty, my phone was ordered and 5 days after new phone arrived I was in store and told they weren't going to honor warranty anymore. I would have to now go through a claim. I let them know that there manager set this up I did not need claim as it is known problem of the z fold. I then said I wasn't doing claim and if this was the way they treated a over 12 year customer then I would look for new carrier. The response I got was ..." ok go ahead"
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January 2023 by angie crye
I have been a Tmobile customer since 2005. I used to use the store on s fl Ave by the Dairy Queen until it closed, I always got the best customer service there. I can't say the same for the store in merchants walk or the bartow store, I have been to both several times and always encountered unprofessional employees and NO customer service at all. I went into the one @ merchants walk on Saturday to return something, and 4 different employees (including the 1 helping me) were too busy with there side bar conversation about ordering pants online than the customer. Then the young lady assisting me asked for help from who I assumed was the manager and he was no better. Then I asked about the new Google pixel phone because I was interested in upgrading my phone, but when I asked she didn't seem interested in helping me with that. So they won't be getting my business and I am considering switching cell companies but my guess is it won't be any better. Customer service and professionalism is a thing of the past anymore sadly.
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January 2023 by William Lynch
I have been with T Mobile for over 5 years. Best cell phone company I have ever had.
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December 2022 by Brandi Kelly
Nick and his team (James) helped me handle the poor migration process of Sprint. And with professionalism and quickness. Probably the only T-Mobile store I will visit (25 min drive) from now on!
