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July 2023 by A
I was worried that I wouldn’t find a LMCU here in Lakeland though I had to close my bank account. Since I moved to Florida from Michigan I can calmly keep my account. Very good customer service. If you’re from Michigan yes there is a LMCU here in Lakeland. Other people put negative comments here. But based on my experience they’re very good. Each experience is different.
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May 2023 by Patricia Carey
Our experience at the Lakeland branch was great. Joely, Relationship Banker, was extremely helpful, polite and cheerful. Immediate help with a banking problem.
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January 2023 by Maria Wigren
Checked my phone to get address but all other banks said closed EXCEPT this one which said OPEN!!!!!So I figured that they were having an open house or something cause that was the only bank that said OPEN!! We, husband and I, drove all the way (25 mi) to find it CLOSED! BUT WORSE was that I went to door and to my believe "THE DOUBLE DOORS WERE PARTLY OPEN!!!!!! AND I have my tiny bankroll in my Muskegon Michigan bank that I wanted to partly transfer here since I'm seasonal here as of this year. But t wasted my time, gas money and also health as I was sick, recovering from cold. So WHAT'S THE DEAL!
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April 2022 by Chris Kittelberger
DO NOT open a business account at Pilot Bank or Lake Michigan Credit Union. Your money is NOT safe. I got scammed over $300 on Cashapp and am out the money? I called before the transactions even posted and still out the money. Filed a fraud report and was told the merchant declined. Duh!!! I’m beyond you know what???????
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March 2022 by Magnolia Popcorn Co. P.
DO NOT open a business account with Pilot Bank or Lake Michigan Credit Union. Your money is NOT safe. I was scammed out of $300 on cashapp (that I don't even have). I called and reported it while the transactions were still pending. Charges posted anyways. Filed a fraud report. Was just told the merchant declined the refund. WTF?!?! This could have all been avoided. Now Pilot Bank is telling me there is nothing they can do. I'm beyond angry.
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October 2018 by Sara Kniffin
Can't speak highly enough of my experience with the Lakeland branch. They always take care of me- pampered is not a word I choose lightly when explaining how I feel every time I go in to bank. They know exactly what I need and go above and beyond to provide whatever Services I'm looking for. This is what banking should be
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December 2017 by Sarah Keener
Worst customer service I've ever received from a bank
