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November 2023 by Loyda Paredes
Very satisfied with the staff at Budget key west airport, they are helpful and they care about the locals that used the service, cars are nice, clean a very good prices.
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October 2023 by Bojana Durovic
The worst costumer experience we had in our lives!!!Had a reservation for 10/5 at 6pm. Got there at 5:55pm. They close at 6pm. Women that was working that afternoon was rude and ready to go home so she was very inconvenienced by the fact that we came to pick up car in that time.Even tho reservation was made thru their costumer service and reservation was prepaid in full. My husband insert the cart and she said that the card is not working (same card was used to pay for the reservation 40 minutes before and has no limit). I gave him another card to insert and she said your first card didn’t work and I am not going to give you car, without giving us a chance to insert another card. She picked up her purse and left leaving us on the counter with no car.Now I have to call Budget and spend hours on the phone to get my money back.We are local and we rent a car from Budget all the time but not anymore. Huge disappointment and the worst costumer service.
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September 2023 by James Walls
We've used Budget numerous times over the years at various locations, but never experienced what happened at the Key West airport location. We booked a vehicle on line for five days. During the online registration all extra products that were offered we declined. We picked up the car as planned and everything was great. Once again declining any extra products or coverages. The representative was very knowledgeable and pleasant and sent us on our way. The car was very clean with low mileage. At the end of our trip we returned the car in great condition and full of gas. As before the representative was knowledgeable and pleasant. The problem came when we received the final billing. We were overcharged by $231.58. I called the support team for Budget and somewhere along the line all the extras I declined were added to our reservation.The Budget representative was very helpful and after thirty minutes of communication she removed the extra charges. As stated the people working for Budget were very nice and helpful and the car was great, however somewhere in their booking process extras were added to our reservation. As stated before this has never happened before. So if you rent from Budget in Key West be sure to check the final charges.
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August 2023 by John caraway
The employee JC was the rudest person ever. They didn't have the vehicle I reserved had no care in the world to try and accommodate me with something similar and still charged me the price for a smaller vehicle. She should get another job that doesn't have anything to do with customer service.
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August 2023 by R Barbatti2
Was charged over $100 more than the initial reservation and fee estimate. Purchase fuel option and returned the vehicle with a full tank and was still charged for fuel. Attempted to contact for explanation and unable to get a live person to resolve. Very disappointed.
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July 2023 by Kerry Baggett
Awesome car to drive around and enjoy Key West, FL. Had to wait in line at the counter for a little bit, but once we got the car we were good to go. It was a comfortable ride and return was easy.
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July 2023 by Christopher Bronson
We rented here through Uber rentals. Once we arrived at the location it was so fast and easy! I was expecting more red tape based on my previous rental experience, but they are so chill and efficient.
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June 2023 by Karen Kindberg
Rented electric car in Watertown NY. They did not have the Tesla class so I paid more for the Tesla Y.Nice car very roomy on inside. I read about using electric car before we got it. You should be able to use any charging station but I found that we were missing an adapter so had to find a Tesla station. Our hotel (Hilton) had a Tesla charger but it was not marked & put in a spot that made it hidden. The night Emplyee did not know anything but the next day someone was able to show us.We had a few hiccups besides the missing adapter which was the big problem. They should never of rented the car out with adapter missing. I should of made a complaint and been comped for that because we had to spend time which we did not have finding solution. I did tell Hertz when returned that the adapter was missing. I did not want to be blamed and charged.The car runs nice & is fast. The inside is comfortable. I did not like spending so much time waiting for the car to charge.
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June 2023 by Billy Stewart
STAY AWAY from budget car rentalBudgett Car rental stranded myself, wife, 5 of my kids and grandson in Key West. Flight was delayed ... arrived later than we planned and no one available to give me the car we rented. When I called several hours ago to let them know of my delay, they said nothing about closing or I would have tried to rent another car. NO OTHERS CARS AVAIABLE FOR RENTAL. Customer service agent said I should wait at their terminal until the morning to get a vehicle .... no compassion at all from budgett.Will never call budget again for anything
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May 2023 by Jennifer McManus
I put a $200 deposit down on a car I rented from Budget on my vacation in Key West. I was told that deposit would go back on my credit card oveafter returning the car. No refund just excuses. No deposit back. I will NEVER USE OUR RECOMMEND THEM!!
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April 2023 by Brad Ritter
Great experience at the rental counter. Even though there was a small line it moved quickly and you could tell the lady who checked us out actually enjoyed her job. Would rent again for sure!
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April 2023 by Courtney Brooke
Steer clear! We were rented an unregistered car with unregistered VIN and unregistered plates and only learned of this after we were pulled over by police stating the above. Police threatened to impound the car, arrest us, send our children to foster care and charge us with a midesmeanor. We weee also told that driving an unregistered vehicle means we are uninsured since it’s not allowed to be on the road. Budget has taken no accountability for this and has been extremely shady dealing with this. Take your business elsewhere, it’s for you and your family’s good!!! Budget your customer service and the way you treat your customers is trash! Renting illegal cars to families to make a dollar is a huge liability and is a new low!
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April 2023 by Dani Hoy
I find it very easy to use Budget. I'm a Fastbreak and Business member. Renting a car is quick and easy. The staff at the airport are professional and friendly. The car we drove was outstanding, clean and perfect for our needs. I'll use Budget every time.
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March 2023 by Mark Heim
Wow - probably my worst experience with Budget ever.Charged me for $70.65 an extra hour when I was waiting in line because there was only 1 agent at the counter who was dealing with other customers.Car had a TPMS warning lite on and the front driver side tire was 25 PSI (should have been 33 PSI). I had to find a gas station that had a working air pump (not easy in Key West - it took 3 tries) to inflate the tire.Maintenance indicator was flashing constantly from the time we picked it up. CSR said not to worry about it but it was very annoying.
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March 2023 by Erin Shanaver
I have to say first impression was decent. Car was clean and functioned well. Had to wait about an hour for the car bc they were waiting for returns. The REAL PROBLEM is the poor customer service. We left our IPad in the car. Have made at least a dozen calls to no avail. We cannot file a report for lair and found online bc this is not supported at the key west location. We call customer service and they give us the run around. Finally person today told us they CANNOT give us the local branch number and the only way for us to retrieve our item is to go there in person. Which is 2000 miles away so we are screwed. I will NEVER rent a car through them or Avis at this location. Should have done Turo. Do NOT rent from this company. Just horrible experience.
