Internet Service Providers in Homestead, FL

“This T-mobile is a standout from the rest and I could say that confidently because of one employee. My mother and I walked in only to compare prices between our current provider and T-mobile. The check in process was smooth and the people were respectful and homely. Within minutes we were introduced to Anthony the gentleman who was to help us. He gave us a handshake and asked us how he could help us. After a 30 or so minutes we were convinced to join T-mobile. Anthony was patient enough to explain the plans so we made sure we understood and gave us the prices we would be paying. He showed us the fine print so we knew what we were getting into and more importantly he didn’t pressure us at all. He advised what he would do and gave us the best possible plan for a family of 6. My mother who isn’t one to capitulate to aggressive sales tactics told Anthony that he was good at his job and that he had her convinced. No aggressive sales tactics were used and we felt we were treated like human beings rather than dollar signs. The amount of space he gave us and how personable he was towards us really sealed the deal along with the great promotions. If you need any help with service I can highly recommend Anthony and I hope he gets rewarded for the service he provides.”

“I requested services around the holidays and under a tight schedule. Jose lent his expertise in helping me choose services based on what I needed. They sent out Jorge, who worked his magical powers and got me set up under the time frame I had while still making sure my wires were long enough to reach around where I needed them and minimally show (my house has no attic). We tested the internet speed and I am impressed! I don't have all my devices connected, as I still have to move in, but everything looks perfect at this point.I am so happy I found a company that makes me feel like a person and not just another account number. I can't say enough about the customer service and experience. Highly recommended!”

“One thing I've always loved about boost Mobile they always have a store near. Nice and clean and so well organized. Always a nice selection of phones display. The sales reps are always knowledgeable and very helpful. Found what I was looking for since my first phone my LG 5 stylus had broken. Being an old customer, I managed to get a wonderful deal on a Galaxy A13. I've been around a number of the least greats mobile phone providers. I have yet to see one that tops boost Mobile in customer service. Don't take my word see for yourself.”

“A special THANK YOU to Bridget at TMobile Florida City for more than two hours to help out Grandpa transfer his number and get connected. I was worried about him because he’s old and I worry about him being taken advantage of. Bridget was the true professional! Thanks!”

“Exceptional Customer Service with Room for ImprovementMy recent visit to the T-Mobile store left me thoroughly impressed with the level of customer service provided. From the moment I walked in, the staff exhibited a deep understanding of their products and services, demonstrating a commitment to addressing customer needs with expertise and professionalism.The associates at T-Mobile were knowledgeable and went the extra mile to ensure that I was well-informed about the various plans and devices available. Their willingness to answer questions and provide tailored recommendations showcased a genuine dedication to customer satisfaction.The customer service experience undoubtedly sets T-Mobile apart. The staff's approachability and patience in addressing inquiries contribute significantly to creating a positive and welcoming atmosphere within the store.However, one area that could benefit from improvement is time management. While the staff's focus on each customer is commendable, the wait times for assistance could be reduced to enhance the overall efficiency of the service.Despite this minor drawback, I would still choose to visit the T-Mobile store over other competitors. The exceptional customer service, combined with the staff's knowledge, outweighs the inconvenience of potential wait times. The team at T-Mobile has succeeded in creating an environment where customers feel valued and understood, making it a preferred destination for all my mobile needs.In conclusion, T-Mobile's store leaves a lasting impression with its outstanding customer service and product expertise. While there is room for improvement in time management, the overall experience makes it the go-to choice for those seeking reliable assistance and a positive interaction when addressing their mobile needs.”