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“Outstanding service. A great amount of respect is always shown. No matter if you have a couple dollars or thousands. Adalina is knowledgeable and makes you feel very comfortable with any financial decisions you make. It is important to us that we feel safe and secure with our financial decisions. Thank you for your customer service and always looking out for the Regions Customer.”
“Olena was our agent and made the process very smooth and comfortable. She called when we were missing documents and gave us the hold your hand the whole way experience. From start to finish took a little over 2 months. The rate lock is an awesome product!”
“Gary and Rebecca was extremely helpful. No appointment, and they took care of me on a Saturday. It was a priority trip to the bank, and they did a great job. Thank you Gary and Rebecca✊?”
“I've been dealing with them for over 5 years now when they were still SunTrust. Today I needed a small money order from them and then my rep Margaret told me that it would cost me $10!I almost got up and walked out from the $$ shock, but she quickly explained that she could an easy account change from the old SunTrust account to a new Truist account, that would allow me to get the money order at zero costs.She even filled in the memo details on the money order from the computer.She also said that the checking account has zero overdraft charges since I have other accounts with them.I would heartily endorse them for your banking needs. They are very friendly and very helpful!!”
“I had an ongoing problem that could not be resolved via the internet or telephone. I visited this location and the service was excellent. I started with a teller who took the time to work with me. Queues of other customers were developing, and my issue required phone calls that took a long time. The teller recognized this and was able to get another associate to assist me so she could continue to help other customers who need to conduct standard banking transactions. The new associate sat me at their desk and worked with me and the telephone agents to resolve my issues. This is what customer service is about. Both agents cared about my problem, but also recognized the need to help other customers too. Well done!”
“I had the absolute best experience with an associate named Jorge at this branch. My uncle needed to cash in some savings bonds and Jorge walked us through the whole process and made it so painless. He was very reassuring and patient 5 stars!”
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“Absolutely the best! Anybody who needs a solid bank with real people and real service should look no further. I own and operate a few different companies, and I'm so happy I found these guys over covid. My prior bank (a large Regional Bank you would immediately recognize the name of) simply could not function. We moved nearly a dozen accounts to Anchor in 2020, and it was the best decision I have made. Since then, I have referred them out to at least three or four other business owners that have also made the switch and have equally positive success stories. If you ever need a referral, I'm more than happy to be that guy.”