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“I had a great experience at this store. It was almost closing time but I didn't have to wait long. The issue that I could not resolve by phone with ATT in 2 days was resolved in less than 10 minutes. Tony was very knowledgeable and helpful. I am glad that I went to this location.”
“There's a good chance you'll be impressed by the customer service especially if you get helped by passion she is very attentive and she definitely wants to do everything she can to make your experience enjoyable.”
“Cassandra was AMAZING! I came in on Sunday August 31,2025. My phone was only showing a half screen, and I thought my phone was completely broke. I cried because my mother passed away 2 years ago, and I had a video of her that I watched everyday since her passing. Cassandra was very professional, and compassionate to my situation. Cassandra was able to fix my phone in literally 2 seconds! I want you to know that you have an AMAZING employee working for your company.”
“Ended up going to get a phone.Had a very awesome experience ended up hitting one on the review on the messages.By mistake , i gave him a 10, please, please. Very awesome and very helpful.”
“Had a broken phone, went in to get a new one. The young lady (dont remember her name) was super nice. 10+ customer service. She even changed my plan and lowered my bill $40 a month.”
“My daughter and I went in with her phone that service had not been working correctly since it was activated with her new number several months ago. It seemed that it only worked off Wi-Fi except she could make phone calls. Without WiFi, she could not text and had no data service. Anyway, Victor was very pleasant, professional and persistent. He called customer service and knew exactly what to do and ask them to do. We left with full service on her phone. Very pleased. 5⭐️”
“Went in today to buy a new phone, and greeted by Sofia, Sofia was very knowledgeable of the phones in stock and showed excellent customer service. I would definitely say she's an employee of the month in my book.”
Mobile Phones
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“I'm using my husband's tablet,but wanted to come on here and say I have been with Metro for a very long time and the ONLY STORE I WILL GO TOO is Metro on Saxon and I prefer dealing with Carlos! He is unbelievably nice, listens to what your needs and wants are and is always upfront and does everything he can to make sure you leave happy! He is a great multitasker juggling phones, multiple customer and keeps the atmosphere fun while waiting. If your looking for the best Metro around go see Carlos on Saxon Blvd! Thank you Carlos for all your kindness and help and hopefully I will see you today when my new phone arrives!! Sincerely Amanda Swenson”