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March 2024 by Sarah Kurash
No signage to show this is a Thrifty, street sign says Hertz. Hours are not posted consistently so call ahead to check (we raced there for 4pm, but they don’t close until 5). Also, don’t trust anything anyone from Thrifty tells you on the phone, once we arrived in person it was a hassle.
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February 2024 by David Blum
No local number for the Delray location? ANNOYING- just need to confirm they're open, different websites show hours, one shows them closed Saturday and open Sunday- others show the opposite... they're only open for 3 hours today - would really love to speak to someone there before driving over - because I'd REALLY like to avoid the airport...
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December 2023 by William Brown
Currently renting and avoid this place at all costs. Masked a smoker car by dousing it in air freshener only for me to realize after I worked all day and came back to the car that it smelled horrible beyond belief. The rep undoubtedly knew about it and specifically recommended this car. Wildly unacceptable.
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November 2023 by Van T
Super nice initially. However, after I declined insurance and gas prepay they became very cold towards me. This after I patiently sat through the sales pitch. I always decline these items. They also switched the car on me, which increased my wait time. Felt disrespected, avoid.
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August 2023 by Renee Sharlow
This place wasted my entire morning I made a reservation for a rental car. The woman on the phone told me if I had a major credit card the deposit was 250 and that if I had a debit card it was 500 I had the 500 in my account and my debit card with a 606 credit score which they ran my credit score so it made it drop and I had to drive all the way to this place out of my way for them to tell me I cannot rent a car
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August 2023 by Damon L.
Never, ever rent an Electric Vehicle (EV) for a road trip.First of all, I never leave reviews, this was just that bad.We did not ask for an EV , we reserved a regular small SUV. My wife was told at the last minute it was either the EV or nothing . So she took what they had as we were on a tight schedule. We were taking our daughter to college for the first time in Gainesville, and every minute counted.This rental was a horrible experience. We spent a ridiculous amount of time at service stations trying to charge it. I had the displeasure of downloading three different apps to charge the "car"Trying to charge this "car" caused so much grief, and frustration. It wasted so much of our valuable time. After driving and charging home all day, I found a public charger at the library to try and charge it. The car showed 8 hrs to be fully charged. I was honestly furious at this point and decided not to spend another minute with this thing. I dropped it off at the store with 36%. Now I'll be charged for not being fully charged on return. Their phone service system is so bad I could not get through to anybody or anything related to this issue. Waste of time, hence this review. Thank you, but never again.D
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June 2023 by Walina A.
Wow!!! WORST SERVICE EVER!!! if i could give 0 stars i would. I really hope this company shuts down! My father's son and son 11 years old, has been stuck on the road since 8am !! they are heading to Orlando for a family birthday celebration and they have been stuck on the road for 12 hours just STUCK IN ORLANDO!! this company doesnt care about its customers only want the money! And not only that, they gave a faulty electrical car that wasnt charged upon him renting it...my son father had to charge the car each time 2 hours. Doesnt hold charge....JUST TERRIBLE!!!! you cant do people like that. ITS UNFAIR!!
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April 2023 by Danielle Veneziano
Absolutely horrible. We made a reservation online, got a confirmation number and when we showed up they told us they had no cars and left us stranded. We had to pay for an Uber to Thrifys and back and they wouldn’t even accommodate us in absorbing those costs. We were left on the side of the street with no transportation.
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February 2023 by ELiane Bacoyanis (ELLY)
Very professional. Great, clean car, worked well. Recommended.
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September 2022 by Adriana Palazzi
You know those days that everything goes wrong and you arrived after many struggles at the rental car late and they are already closed. It was 100 degrees but to my luck, the manager was leaving the place and asked me if he could help. He said the place was closed, I didn’t realized they close at 12 and it was past that time. Renette, went back inside saw my name on the roster and decided to help me, his kindness and customer service, I will never forget, he was the light that day and I will always be thankful for his professionalism and for his good heart. Kudos to him for helping me when I most needed!
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March 2022 by Mary Maher
If I could give a no stars I would. I rented a vehicle it broke down and they couldn't provide a replacement car. They charged me for the full rental. I have been disputing it for months. DON'T RENT FROM THRIFTY!
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August 2021 by My Account Supersedes
Great customer service. The most inexpensive of all car rentals.
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July 2021 by Nicole Calhoun
I hardly go out of my way to leave poor reviews, but I am baffled how this company is still in business. First, their policy (AFTER you pay for the rental car) is to leave a $500 charge on a credit card without a credit check OR $500 charge on a debit card with a credit check. We learned of this when we checked in to get the car. Be prepared. We were not prepared to be paying any type of extraneous fees.Then, we had two addresses in Orlando to drop the car off to. BOTH had been closed down. Not one employee mentioned this even after calling an hour before the drop off. The employees at the hotel “drop off” said people had been coming there often to drop off cars and they have to turn them away.In our experience with pickup and drop off, there were many disgruntled customers for various reasons. I would NEVER use this company again. They don’t try to rectify any situation or make up for any inconvenience.
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June 2021 by Liam T.
Shocking customer service. The manager at this location needs to be sacked. After spending 2+ yrs straight renting with hertz the manager here wouldn't help me with a simple task and "didn't care" if I took my business to enterprise. Avoid hertz Delray Beach
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June 2021 by M Alharbi
Very dirty car. Disgusting ??
