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December 2022 by Dominic Z.
They NEVER answer the phone. EVER. You have to go to the bank for service. The people are kind but I need to be able to call my bank and reach someone. I've gone in and seen no customers and then called from the parking lot and no one answers. It's fair to expect more.
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November 2022 by Dominic Zunino
When there everyone is very nice, but they NEVER answer the phone. I've been told for numerous things I have to have an appointment but can't call to make one. Frustrating.
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January 2021 by Salvador Mazal
I've been banking with SunTrust for two years now and the staff has been nothing short of helpful, courteous and professional at this location. For that, I'm grateful. In addition, I've had no issues with my checkings account or SunTrust thus far.
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December 2020 by G
Stay away from this bank for many reasons, but most importantly peopleWork there are not competent don’t trust your money with themOnline banking are like parrots repeating same thing no matter manager or clerk, they have no personal approach to people or their needs, hidden feesThey holding payroll checks there no straight answer why, and now they are merging with BBT, we had are identity comprised there in a past, Please read bank reviews from banking industry 2.6 for sun trust, Beware!
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July 2020 by Anny B
If I could give zero stars I would. Worst bank ever. Go anywhere but there. Ridiculous I had account there and they froze my money with no explanation and fraud suspected but only because I called to inquire about some charges before that no problems. Now I have to wait for a check in the mail
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July 2019 by Erica Ortiz
The worst banks I've ever been to. Go anywhere else !! Horrible
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March 2019 by Forest Gump
The staff is WONDERFUL, kind, helpful, selfless, and professional. They go above and beyond, and are ALWAYS there to help you, with kindness and respect.
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November 2018 by Rami Tabassi
Worst service, if you have a business account don't go there
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October 2018 by Elyas FE
The manager at this location helped me gain confidence in banking. She was very understanding and passionate for my financial confidence. Strongly recommend for biz accounts to secure creditcard. She helped me and my family with all. I can't believe this place had a 1 Star before my input. I will bank here for life due to her help.
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December 2017 by Josh M
Awful. Just went there to get change and they wouldn't even do that for me. Said I had to be a client of SunTrust. Way to get clients by turning potentials away. Smh.
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June 2016 by Sam M.
Living in Parkland banking options were very limited years ago. The first bank i saw while driving was Suntrust and because we needed a bank close by Suntrust it was. Since than we have been using this branch as our primary bank even though we have moved to Boynton Beach since than. The branch staff is extremely nice and helpful. It is never busy and if you need to get anything done immediately it is the best place to go to. They have a drive through ATM which is definitely necessary for any bank location. Plus the online banking is super easy to navigate so if you can't get to the bank you can do your banking over the internet or your phone.
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May 2015 by Rabia J.
It's kind of tough reviewing banks. I'm going to base my review on customer service. They have great customer service. I have been banking with them for over 7 years. I have been treated always with great customer service and assisted whenever I had issues. Services we have received from them: We have gotten line of credit from them before. The banker I would recommend is Bassima (I think I'm spelling her name wrong). She is amazing and very detailed with explaining the rates and not only making a sale. She really cared and wanted us to make the right decision etc. She did not pressure us to make the decision, we took 3 days to make the decision and then called her back. Foreign currency: We have exchanged our dollars to euros/franks etc when going to Europe. Their rate is very decent rather than getting money exchanged in a foreign place. Depositing money and money withdrawals: it's easy depositing money and withdrawing it as well. The only thing which I wish they had was weekend hours. This is a smaller branch compared to others and they have no Saturday hours. They do have online access which helps keep you on track. Overall, I really like this location. This Suntrust bank is on Coral Ridge Drive and it's in the middle of Parkland and Coral Springs.~