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February 2024 by Rosmeris Noa Rodriguez
Excellent attention with quick response to the requested service
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November 2023 by TopRank Music
The service was bad I felt discriminated as a young Israelites man for cashing a check from my job company ,and the lady in the front left side said that my check was not able to cash because I have to deposit the chase check into my BOA account which is a lie.I was discriminated against , without even trying to verify the check
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October 2023 by Wesley Odeus
The service was bad I felt discriminated as a young Israelites man for cashing a check from my job company ,and the lady in the front left side said that my check was not able to cash because I have to deposit the chase check into my BOA account which is a lie.I was discriminated against , without even trying to verify the check
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May 2023 by Odette Fernandez (Odette Photoart)
Anthony Wong and Karen are very welcoming, and they helped me very efficiently with my inquiry.
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March 2023 by Andy Fernandez
Largest bank in the world that isn’t in China, yet they can only afford to have 1 overworked & underpaid teller at a time. Give me a break.
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February 2023 by Stacy L.
I don't frequent this branch often as I moved further away from it, but I was a victim of identity theft and the representatives of this branch were diligent and communicative. When someone impersonated me at this location with an ID stolen years ago, the staff were suspicious, called me, and in the end, did not allow a stranger to cash a fraudulent check in my name. Thank you Karen and Carlos for following your instincts!I can't say the same for another Chase branch further north that, within two days, allowed maybe the same person to cash the same check that later bounced and was then withdrawn from my account. You gotta find the good Chase branches and the one on Ponce is a good one.
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September 2022 by Ronda Drolett
I opened my account online and I go to the drive thru for deposits or taking money out. I've tried to set it up with my chime card but it's too difficult to figure out in the app and I really dislike using zelle.
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June 2022 by L NA
Excellent Costumer service super professional every time I have visited this place their service and attention has been exceptional incredible Janet Acosta excellent wonderful professional takes care of all the details and always very attentive to all your needs I give it 5 plus thanks Chase Bank…
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January 2022 by J G
No sanitizer in front by deposit machine
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January 2022 by Ana Alvarez
I have been a happy Chase customer for more than 20 years, using different branches in Coral Gables. A few years ago I started going to this branch at 1300 Ponce de Leon and although I have moved to Brickell since then, I prefer to do my banking at this branch where they always make me feel like a special client.. All through these years the staff has been caring, polite and very professional. Emmanuel has always helped me and lately Ana Castillo has proven to go the extra mile to continue the good service this branch is well known for. Thank you Ana and congratulations to the Team.
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December 2021 by Jaden Costa
Never in my life I have been treated they way I was treated in this bank. I am a non customer and since I had a chase check payable to my business , I thought the right thing to do was go in and cash it out, mostly because I was around the area. This girl in the Teller line- Brenda, she was so courteous and professional. She knew exactly what she was doing, communication was never a problem and I was surprised how good she was able to maintain our topic of conversation while providing my money exactly how I wanted it. Definitely, it’s questioning my future desires as a potential client. Hands down to you guys!!! Brenda keep that beautiful personality. Also, the branch looked amazing- it does not feels like a bank at all and the associates seemed to know everyone. It sure gave me that warm home feeling. Keep it up guys ?
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November 2021 by Samantha Fezza
Answer the phone (which is a lot more than other chase banks are capable of) but do not have accurate information. I called a day in advanced to double check that there would be a notary on the premises. I showed up to be told no one was there.
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November 2021 by L O
Free Parking on the back.Excellent Customer Service Professionals.Recently remodel branch.
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May 2021 by Ella M.
This is the best branch. Andres,Janet and the rest of the team are amazing. They're always professional and polite. They remember customer names and always give great service.
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April 2021 by VALERIA POZO
Terrible customer service! Wanted to open and account and Ana C. Castillo was SOOOO unprofessional. She did not want to open the account for me instead she told me to wait for like an hour while she was chating to her friends and talking about nothing related to work. She gave me all sorts of excuses so she didnt have to work or open my account.
