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“My Dell desktop 'blew up' late one evening - suddenly no power although connected to a UPS. I checked obvious things - circuit breaker, wall receptacle, UPS. Connected a light to the receptacle. Everything except my PC was fine so I suspected a power supply issue in the PC. Called uBreakiFix as soon as they opened the next morning and spoke with Andrew - he said to bring it in.
Dropped PC off and Andrew said he'd try to diagnose and call me in the afternoon. Since I rely heavily on using the PC, I called Andrew mid-afternoon. He had diagnosed the problem (bad CMOS battery) and was re-testing the PC to ensure the problem was solved. I was able to pick it up about 15 minutes later, during which time he also cleaned the inside of the PC which was covered in several years of dust.
I found the service to be exemplary and Andrew's knowledge led to a quick solution at a very reasonable cost. I would not hesitate to recommend uBreakiFix to look after your electronics issues.”
“My husband and I went with my dad, who is 93, to upgrade his phone. Denell was our sales consultant. He listened carefully to what my dad wanted and needed from his new phone, he offered different options for the phone plans and explained how they have changed since my dad's last upgrade, he explained exactly what the monthly charge and total cost of the phone would be, and he did all of this professionally, courteously, efficiently, and without trying to make the biggest sale he could. He told all of us that we can contact him any time if we need his help. It would be a wonderful thing if everyone in sales was like Denell! He's a great asset to this store and the company.”
“I actually owe Raynel an aplogy for getting frustrated due to technical issues that were not his fault. He was VERY helpful and did everything to ensure that I recieved the best discount to keep my monthly payment the lowest he can make it, he wasnt pushy which I greatly appreciated, listened to my needs and gave me fast service. I feel horrible after giving him a hard time bc the phone had some technocal issues but I was able to resolve it with Verizon and none of this was a fault of the sales associate. So I sincerly aplogize for my behavior and take full resposibliy for my actions. I plan on heading back into the store to give Raynel a gift catd and thank you note and really LOVE my new phone. THANK YOU RAYNEL”
“After so many years of horrid service at retail ATT stores I felt compelled to praise the best experience I have had in a long time at any retail facility. After not being able to complete my new phone upgrade online through ATT I set aside a day to go into the store. Walked in and greeted by Alex. I held up the non Iphone I wanted to get rid of and he knew exactly what I was trying to accomplish. Now in the past this would have taken several hours, but not today! Alex had our transaction complete with old phone wiped and new phone setup within 20 minutes. When he handed me the new phone and thanked me for the business I said “wait that’s it we are done?”. He confirmed and we were on our way. Alex was amazing and will be our go to for transactions going forward!”
“Excellent place to purchase telephone service for family or individual. Its signal coverage throughout the map says it all and the cheapest prices on Samsung, Motorola, iPhones. You don't need credit to finance a spectacular phone ✨️”
“The store is always really clean and the guys are very nice every time. I came in here the other day after a terrible experience at another store and the guys here solved all my problems very fast.”
“Amazing experience today! Frustrated with our previous carrier this store welcomed us with 5 star service. Julio E. was so helpful and patient with us and our many questions. Marissa was our first contact on the phone when we called. Her pleasant and professional demeanor brought us to this store.”
“I absolutely loved the customer service I received from Yeanet! She handled herself with class and catered to all of my needs! Definitely recommend her when you go into the store!”
“Quick and easy transaction today at the Del Prado Cricket store in Cape Coral. Jonathan Valdez helped my son get a new iPhone after his broke. Recommend checking out this store if you need any phone help.”
“Myra was absolutely fantastic, great customer service, very efficient store. She was very helpful and was able to answer all questions. She was 10/10 very nice lady.”
“I broke my phone so as a Cricket customer and new resident I came into this store for a new phone.I was immediately greeted by a young man, Eddie, Freddie, Teddie, I'm sorry I don't remember but he was Steady.?Looked at my phone and showed me the newest version of my phone and the other similar phones, easily guided me through the process which is usually brutal.Great job Ed, Ed or Eddie!”
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“I visited the store yesterday because my husband's phone was damaged and he needed a new one immediately. Jhon was very patient with my frustrations and came up with a solution that made us all happy. He also helped us save money in the long run. I've always had great experiences with this store, but yesterday was even more above and beyond the great service I'm used to getting there. Thank you Jhon for taking care of us!”