Macy's is an iconic American department store offering a first-class selection of top fashion brands, shoes, clothing, housewares, gifts, and furniture. The store experience, however, can vary significantly by location. One customer found the Boynton Beach Mall location to be horrible, with clothes all over the floor and no help, while the Delray Center store was noted as beautiful, clean, and caring. Customer service from specific associates receives high praise. Staff members are described as very sweet, kind, patient, professional, and helpful, going above and beyond to assist. Associates have helped customers find perfect items like a wedding tuxedo, paying attention to every detail and guiding them smoothly through transactions and alterations. Others have provided exceptional fragrance counter service, offering gifts, samples, and gift wrapping. The curbside pickup service functions but can present challenges. While orders are brought out in a reasonable time, parking can be crazy as spots are sometimes used by non-pickup customers. Signage for navigating to the correct pickup lane in the parking garage is noted as not entirely clear, requiring some customers to drive in a circle.
I Love this store!!! Today I found sooo many beautiful dresses, I have to come back tomorrow!
March 2025
Yeah, gotta go to Macy’s in Boca Mall…. Three levels with great selections
March 2025
Awesome store! Great support from two staff who went out of their to help my son buy his suit for his graduation. Thank you for all the help and support. It is greatly appreciated. U both were awesome! Best wishes!
