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“Jessica and Amanda did an amazing job I love the cricket in Bartow you guys are great thank you so much for your knowledge and your help and for your great plans”
“Archie Snow was absolutely amazing! He was patient and answered every question I had. He made sure that he gave me the best plan to secure all that I needed with my new device. I would definitely recommend him for any new electronics from Verizon!!”
“Extreme Wireless is phenomenal. They are very courteous, respectful, and very helpful. They took the time to answer. Every question I had I would recommend anybody this shop.”
“5 star service. My husband and I were overdue for new phones. We always dread doing this due to inconvenience, wait times and just the hassle. Danny helped us today. He was amazing. Promptly provided quotes and helped us get the best deal in no time at all. He was flawless and efficient with start to finish process. We really appreciate his kindness and top tier customer service. We’ve been going to this specific location for many years due to the exceptional customer service. Thanks Danny, you’re going places ?”
“Ray Remos, Store Manager at Verizon in Winter Haven provides Customer Service that is "Top-Notch". He was extremely knowledgeable, patient, reassuring and helpful and so polite. He made sure that we were completely happy with our new purchase. He explained everything in detail and assured us that if we have any additional questions, he would be happy to further assist us. We did not feel rushed even though Ray had customers waiting. He gave us his full attention for which we are thankful. Thank you Verizon for employees like Ray Ramos. In today's rushed environment, it is reassuring meeting a star Employee like Ray that will take the time to help his customers with a smile and reassuring voice.”
“Frederick was the best salesperson! He helped me transfer data & set up my new phone perfectly! I won the lottery getting him as my salesperson! 5 Star Service from Frederick :)”
“Had the best experience ever when dealing with phones. Chris was exceptional! His customer service was above and beyond! He was beyond helpful. This was our first time at this location and I will never go to another verizon again! And my husband and I will be asking for Chris every time.”
“Hands down best customer experience ever within a phone industry. Quick and easy Plus Gustavo hooked everything together! Thank you ? My son with have a very Merry Christmas”
“Very easy shopping here. I have a couple little children that aren't ready for a phone on our plan, but they have a lot of friends with iPhones. Came in and picked up a couple older iPhones so rhey can communicate as long as they have wifi, pho es worked great. Will definitely come back if needed.”
“When in to bay a bill for a friend and Maria convinced me to switch my 3 lines from Verizon my bill is cheaper and the service is great couldn’t be any happier would recommend anyone to go see Maria at this store”
“The customer rep was very helpful and friendly. She greeted me as soon as I walked in today and answered all my questions and explained everything about the phone I was looking at.”
“I've been with Metro since 2011 & been to all stores in Winter Haven/Auburndale area. This store is BY FAR the best and friendliest customer service in Polk County EVERY TIME! I appreciate you Cay!!”
“Danielle is amazing! She will always help you save money and help with all your needs… I met her at the flea market was paying 230 at T-Mobile 2 phones now I pay 60 with ACP program… thank you Danielle your the best”
“This was the 5th store we had been to!they did everything they possibly could to help! Great team members! Was a very pleasant experience! We drove 20 minutes to this store! I will only use this store from now on! Thanks for all your help Yesenia !”
“Finally a good experience with a cricket store! I didn't catch her name, but the manager was amazing. She was helpful, quick, and above all, respectful. Pretty much every other time we've been to cricket it was a bad experience with bad attitudes but she made it so easy. We got a new phone, at a price lower than she originally quoted, in under half an hour. No pressure or attitude.If you've ever had issue with this location I recommend giving it another shot.”
“Customer Service in this store is awesome chris was great you need more people like him in all your stores I give him 50 out of 1 thru 10 promote this gentleman.”
“Our visit to the South Florida AT&T store in Lakeland Florida was exceptional. The Store rep was engaging and responsive to our inquiry. He then adjusted our plan for the Best value for us, and did it all very efficiently.”
“Of all the phones and service I've had im very happy with At&t. Also great customer service at the Winter Haven location! Shawn helped me get my S24 Ultra and transfer my number!”
“The sales team of Damien and Jazmine are the best! On 06/30/24 and 07/01/24, I Went to this store to resolve a phone insurance issue. Although the phone insurance portion of my phone is not their responsibility, both Damien and Jazmine patiently walked me through the process of making an insurance claim for my phone.
Thank Jazmine and Damien!”
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“Verizon you’d better thank and reward Dante for saving your customer of 22+ years. His level of honesty, professionalism, kindness, and huge heart is the only reason why I am still a Verizon customer. Verizon isn’t getting 5 stars Dante is. Verizon, you need to quit telling customers one thing and doing another. You need to quit having customers have to call in 12 times over the same issue to get something resolved. Then come to find out it’s not resolved and continue to have to fight to get it resolved. What happened to your customer service? What happened to your service.? Quite frankly it’s went downhill. If it doesn’t get better I can say I won’t be a customer once my phones are paid off so you got two years to fix things.”