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August 2023 by Michael Kennedy
The communication is terrible. No follow up calls from the service department. The only person who would communicate is Elizabeth and she was helpful. The others would say they would call back and we would never receive a call back. I would not recommend using the service location as the customer service is beyond terrible.
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July 2023 by Winter White
Came in today browsing for a new car, was met right away at the door. The saleman was very helpful and friendly. Worked through our schedule and timeframe and did a great job finding us a vehicle that also worked within our budget. Good experience, low pressure staff. Would buy from them again
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June 2023 by Ciro Adams
Staff highly professional. Evaluated car and fully explained why rear shocks needed replacement. Nice job by all!
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May 2023 by Garrett Norman
From speaking with Delilah (internet manager), who assigned me to Jim VanDyke, it was such a pleasant experience from beginning to end. Jim was very personable and made and took the time to get to know us. We were made to feel welcome and the process flowed seamlessly. Buying a car is a long process but this team made it worth the effort.
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May 2023 by JoAnn LaBella
Made my appointment online had an email letting me know my appointment was on sat at 930. Go over and they tell me they don’t have me in. They close at 1 so they wouldn’t have it done by then, they rescheduled me for Monday. On Monday I go in an wait 3 hours for my oil change I ask about getting new wipers and they charged me 70 plus dollars for windshield wipers!!!!! 30 dollars for labor, that’s insane. I feel completely taken advantage off. Not to mention I lease my car I shouldn’t pay for oil changes or wipers but that’s a whole other story. In the past 6 years I’ve been a loyal GMC customer but I think it’s time to throw in the towel with GMC. Embarrassing to charge 30 dollars for a 3 minute job
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April 2023 by Kids Music
Where do I begin my car was in the shop for almost 4 months I had 3 loaners in that timeframe and each with the exception of the last one I had issues with. While my car was there the staff hardly call me for an update in regards to my car. I had to call several times for someone to give me an update. When someone did returned my car they stated that the parts may take another month or 2. They suggested that I can either wait or trade my car so I went down to the dealership to explore some options. To my surprise and shock the manager of the dealership try to low ball me on the appraisal of my vehicle . He came back with some many absurd excuses on the amount that he quoted after I went to another dealership. I wouldn’t recommend this dealership to any of my family or friends. Extremely poor service!!!
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March 2023 by Ashton A. Simmons
Gregory and the assistant finance/sales manager were outstanding and provided excellent service. This is the second Yukon that my family purchased from this dealership and Gregory. My wife purchased a Yukon at the end of 2021.
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March 2023 by Gaby O'Brien
I am a longtime Union Park customer. I miss the shuttle service when getting my vehicle maintained. I chose to wait for my Buick Enclave, and was in the waiting room from 10:30 AM until completed around 3 PM. I am aware of other dealerships that order and pay for Lyft service for customers' convenience. Union Park could easily add this service. I am thankful Buick customers are able to wait in the BMW service waiting area, which is very comfortable as the Buick waiting area is miniscule with only 2 chairs.
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March 2023 by darryl handy
They are a total rip off. Refused to honor ther warranty.I purchased a brand new truck off the show room floor and its a lemon ?. Seatbelt stop working but was forced to drive it. Bad brakes and Tires.
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February 2023 by Maysha Kennedy
The service rep was genuinely concerned about our vehicle and provided outstanding service. He was knowledgeable and able to answer all the questions I had as a new Buick owner.
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February 2023 by Greg Miles
I made an appointment to have a headlight replaced on my vehicle. The appointment was made in advance, your dealership was told prior to what my problem was. The appointment was confirmed. When I got to the dealership my vehicle was inspected and the dealership did not have my part. How do you confirm an appointment and not have the part in stocks. What should've taken an hour or two, took four hours because the part had to be retrieved from somewhere else. When I was initially told to come back the following day. Some of us work for a living and can't just take off like that. Totally Unacceptable.
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January 2023 by Jeffrey Merritt
I am extraordinarily impressed with the professionalism of Greg H and Micah. They treated me as if I were their most important client. With their commitment to excellence, I almost felt like I was in a Bentley dealer. *** Highly recommended ***
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January 2023 by Brian Mulligan
$150 an hour is the highest labor rate around. Felt obliged to go to a dealer for a side mirror replacement with my vehicle still under 1st year warranty. 1.5 hours and $300 to pop a door panel, four bolts and a electrical pin connect? "Tricky door clips" are one thing but sounds really inflated to me. Sounds to me they needed someone skilled at this procedure. Desk service was friendly.
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January 2023 by Kim Norsoph
The service dept. lack of communication with regards to securing parts and tools to repair my truck was spotty at best which created alot of stress and uncertainty. Getting the necessary tools for the repair took over 5 months,, unacceptable!!!
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December 2022 by Sheree Brown
At the time, I've only had my Terrain for 1 month; but the OnStar wasn't working. I dropped my vehicle off there (they kept it for 2 days) and was told I needed a new antenna and that I would need to bring it back because the antenna needed to be ordered. I never received a call letting me know the antenna was delivered. I found out when I called to inquire about it. They then let me know I can bring the vehicle in and wait for the antenna to be installed. I took off work to do exactly that. After sitting there for about 20 minutes, they came out and told me I would need to bring the vehicle back a 3rd time because the antenna did not get delivered already painted. So now it needed to be painted. I did not receive a call back in regards to the antenna being painted until WEEKS LATER. By that time, I had taken my car to the original dealer I purchased the car from (FC Kerbeck). I should have just done that to begin with, but your dealer is closer to my home. Needless to say, my car is fine now. But I will not be returning to your facility. The whole experience was very unprofessional and a waste of time.
