Mattress Firm Concord Pike offers a welcoming shopping experience with knowledgeable staff committed to helping customers find the best sleep solutions. The store’s Sleep Experts® are highly trained, spending over 200 hours to provide personalized assistance with mattresses, bedding, and essentials. Customers appreciate the friendly and helpful service, with staff members going above and beyond, even fixing computer issues to ensure a smooth experience. Many reviewers mention staff members like Richie, Bernard, and Arthur, noting their helpfulness, patience, and expertise in recommending suitable mattresses for both adults and kids. The store provides confidence with the Love Your Mattress Guarantee®, competitive pricing on well-known brands such as Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®, and a 120 Night Sleep Trial® to ensure satisfaction. Delivery is prompt, often within two days, and staff members are accommodating, even delivering on holidays when needed. Overall, customers have found the store to be informative, pleasant, and restful, making Mattress Firm Concord Pike a trusted choice for quality mattresses and excellent customer service.
We had a WONDERFUL experience with Mr. Harts at Mattress Firm. I did some research online but his wealth of knowledge and insight was critical in helping us make our final decision. He was patient, professional and made shopping for a mattress fun! I highly recommend Mattress Firm and Mr. Harts for all of your sleeping... read full comment
November 2025
We had Harts as our salesman tonight. He was fantastic he was very helpful very informative. He was patient while our son ran around the showroom. All in all it was a fantastic great experience
November 2025
I had a great experience at this Mattress Firm. Harts was truly wonderful to work with! He was thorough, patient, and very knowledgeable. If I ever need another mattress I will make sure to work with him. I’m grateful this usually stressful experience was actually an experience that I enjoyed.
