Kirkwood Auto Center is known for making customers feel like part of the Kirkwood family. They prioritize treating every client with respect and providing quality service. The staff, including service advisors and support personnel, are knowledgeable about their services and help create personalized, affordable plans based on each vehicle’s make, model, age, and condition. Customers appreciate the friendly and accommodating attitude of the team, with many noting positive experiences over the years. The shuttle driver is often mentioned as being very nice, careful, and engaging, making their visits more comfortable. Customers trust Kirkwood Auto Center because of their honest approach and quality work. They feel confident that their vehicles are in good hands, and the staff goes out of their way to meet their needs. For example, one customer was very pleased that their car was fixed correctly and appreciated the clear updates during service. Others mention that the shop provides dealer-quality service at a fair price, avoiding the rip-offs common in other repair shops. However, some feedback points out areas for improvement, such as leaving oil and dirt on a vehicle’s interior and exterior after service. Overall, Kirkwood Auto Center is viewed as a trustworthy place where customers receive great care, honest service, and a positive experience every time they visit.
I never worry about being taken advantage of. I find KA to be honest, reasonably priced, usually friendly; not at all condescending. The shuttle service is a huge convenience for me too. Happy to give 5 stars and highly recommend.
November 2025
I brought my car in because my check engine light came on and noticed a change in the performance of my car. They found that the exhaust gas temperature sensor was bad and replaced it. Christopher kept me updated on the work being done. Car runs great! Very happy with the service!
November 2025
Had a flat. Brought my truck into the shop.they had me in and out. Free repair with the road hazzard warranty. Great job