Kirkwood Auto Center prides itself on creating a welcoming environment where customers become part of the Kirkwood family. The service advisors and support staff are dedicated to providing quality customer service by understanding each client’s specific needs, including their vehicle’s make, model, and condition. This personalized approach results in affordable, customized service plans that ensure vehicles operate at their best. Many customers share positive experiences at Kirkwood Auto Center, highlighting the attentive service and great communication from staff. One customer appreciated the regular updates on their vehicle's repairs, while another praised the friendly and accommodating shuttle driver. Long-term clients express confidence in the quality of work, noting that Kirkwood Auto Center respects its customers and provides honest service without the risk of being overcharged. However, there are mixed reviews regarding cleanliness after service, with one customer expressing frustration about oil left on their luxury vehicle. Despite this, new customers find the attention and help they receive to be a refreshing change, often noting the balance of quality service without dealer-level pricing. Overall, Kirkwood Auto Center is recognized for its commitment to customer satisfaction and reliable automotive care.
I never worry about being taken advantage of. I find KA to be honest, reasonably priced, usually friendly; not at all condescending. The shuttle service is a huge convenience for me too. Happy to give 5 stars and highly recommend.
November 2025
I brought my car in because my check engine light came on and noticed a change in the performance of my car. They found that the exhaust gas temperature sensor was bad and replaced it. Christopher kept me updated on the work being done. Car runs great! Very happy with the service!
November 2025
Had a flat. Brought my truck into the shop.they had me in and out. Free repair with the road hazzard warranty. Great job
