Avis Car Rental
Car RentalHours:
100 French St, Wilmington DE 19801 Hours
About Avis Car Rental
Avis Car Rental at the Wilmington train station receives mixed reviews regarding its service and convenience. Customers consistently praise the great vehicle quality. The manager at this location is noted as extremely helpful, going above and beyond to resolve problems. However, significant criticisms focus on a lack of customer service and inconvenient processes. There is literally no assistance for customers, requiring them to be physically autonomous. The rental operates with a high level of self-serve that some find unacceptable. Retrieving a vehicle can involve walking two blocks to a garage and dealing with an inoperable elevator on weekends. The drop-off process is also called super inconvenient, as customers must return to the train station to close the receipt instead of handling it via email. One customer reported an illogical extra charge for gas that was not used. While some had a great overall experience and would use the service again, others find it only ok to use in a pinch.
Most Recent Reviews
February 2024
The rental car had a cigarette smell, but not so bad that I couldn't deal with it. The car itself was nice and my experience at the counter was pleasant (more so when I returned the car that when I picked up).
August 2023
The manager at this location was extremely helpful with a problem that we had and went above and beyond to help us Heads up to Ms Jones in Wilmington DE Thank you
September 2022
I had a great overall experience with the car rental at Wilmington's train station. I wish there was a counter person available when I dropped my car off, but besides that all was well. I'll definitely use the service again. Thanks Avis for a great overall experience.
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