U-Haul Moving & Storage of Capitol Hill offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers praise the pristine condition of the rented equipment and the unbeatable prices. The service can be a little tricky at first, but the staff is knowledgeable and provides excellent customer service. Reviewers highlight the positive experiences they had with employees like Sophie, Cynthia, Nas B, and Cantara, who were described as pleasant, efficient, and helpful, even in dealing with rude customers. However, one customer had a negative experience with a missing gas cap and an insurance report filed against them, which resulted in an unexpected charge.
I set up a reservation online and when I arrived just before closing, Sophie was friendly and patient. She explained everything, walked me through everything and was very kind. When I was ready to terminate my storage, once again it was Sophie who took care of me. She is a star and a huge asset to this location. Thanks... read full comment
February 2025
Very friendly staff who answered my questions and juggled helping out multiple customers at once.
February 2025
The service is a little tricky the first time around , but the prices are unbeatable and all the rented equipment was in pristine condition .
