Enterprise Rent-A-Car
Enterprise Rent-A-Car,
Car RentalHours:
1100 4th St SW, Washington DC 20024 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car in Washington offers clean, sanitized vehicles and a low-touch rental process at over 7,000 locations worldwide. Many customers appreciate the professionalism and kindness of the staff, particularly a site manager named Madison, who has been recognized for her excellent customer service and attentive communication. Reviews highlight her ability to remember clients and improve their overall experience. However, some customers have reported issues with pricing and vehicle availability. Instances include discrepancies between app prices and in-store charges, such as an unexpected early fee and an extra charge for returning the car. Additionally, there were delays due to vehicles not being ready or clean upon arrival, suggesting possible staffing shortages. Despite these challenges, the location's commitment to customer service and cleanliness remains a focal point, contributing to a generally positive reputation among its clients.
Most Recent Reviews
January 2024
Fantastic experience. Madison is so professional and kind. She is the definition of a great employee. She was so helpful and patient with all the guest in the front of house. Mark and Nate were great too! They are running the show and taking care of everyone! 10/10 great location to work with!
January 2024
Excellent service and response from this location. Madison, the site manager, is a rockstar. Very professional and helpful, and she makes a point to remember her clients.
January 2024
Madison was very helpful. She communicated with me frequently about my rental vehicle and improved my experience as a result.
More Comments(146)
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