Enterprise Rent-A-Car
Enterprise Rent-A-Car,
Car RentalHours:
99 H St NE, Washington DC 20002 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers convenient rental options at thousands of locations, including airport and Washington sites, with availability in over 30 countries worldwide. Backed by 65 years of experience, the company prioritizes exceptional customer service and a high standard of care. Customers appreciate the easy online booking process through the website or app, making reservations simple and efficient. Several reviews highlight the helpfulness and friendliness of staff members, particularly mentioning employees like Kevin, Mike Bateman, Rashawn, and Roland. Kevin was praised for his patience, friendliness, and willingness to offer upgrades and discounts. Mike Bateman received high praise for his knowledge, helpfulness, and providing the best upgrades, with many recommending him as the go-to person. The staff at the Union Station location in Washington, DC, received glowing reviews for their quick thinking, positive attitudes, and kindness, even during stressful situations. One customer shared a stressful experience with canceled reservations but was saved by the team's support, allowing her to reach her event on time. While some reviews mention initial issues, such as vehicle mix-ups or subpar service, the overall feedback emphasizes the company's commitment to customer satisfaction and quality service, making Enterprise a preferred choice for car rentals.
Most Recent Reviews
March 2025
It was an excellent experience renting a car from the Enterprise Union Station. My family and I rented a car from here for a week in Feb 2025 for a family vacation down in DC area. The car was clean. Friendly staff and great service. I highly recommend.
February 2025
I would have given it 1 star if it weren't for Mike Bateman. He is extremely knowledgeable and helpful. The other employee completely messed everything up.
January 2025
I reserved an SUV, but they were out of SUVs for the day. The representative provided subpar service, failing to initially offer the ticket required to exit the parking lot. I had to go back to retrieve it, causing unnecessary inconvenience.
More Comments(138)
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