Budget Car Rental

Car Rental
Hours: Budget Car Rental at Washington Union Station offers a range of vehicles, from compact cars to SUVs, for exploring DC and beyond with affordable prices and options for long-term or one-way rentals. Experiences at this location vary significantly. Some customers report quick, pleasant, and very easy service with polite, professional, and stellar customer service from the staff, with no upselling. One reviewer noted friendly service and an easy handover, while another was served promptly and kindly. However, the rental kiosk is consistently described as hard to find, hidden inside the parking garage on an upper floor with poor signage. Access requires walking through active garage lanes, often with no elevators in sight. Long waits are common due to long lines and limited staff. While the cars themselves are generally fine, one specific SUV was noted as severely underpowered. Although phone customer support can be terrible, exceptional in-person agents have been highlighted for going above and beyond, demonstrating kindness, knowledge, and commitment to resolving difficult issues, for which customers express profound gratitude.

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1. Washington, DC