Stop & Shop Pharmacy is consistently described by customers as having caring, kind, and professional staff who work well as a team. The staff are good at listening to needs and serve with patience, even on visibly busy days, never allowing the busyness to interfere with treating customers well. One reviewer calls the staff "Heaven Sent." The pharmacy is noted for having very knowledgeable and helpful personnel. A specific manager or assistant manager is repeatedly highlighted as an exceptional asset. This individual is described as a wonderful, patient, and angelic woman who makes customers feel safe asking for help. She is recognized for stopping to assist when she did not have to, providing crucial support during struggling times, and getting customers through difficult situations. Her presence is considered the best thing about the pharmacy, with one customer stating they would not return if she left. However, some recent changes at the pharmacy are criticized for making no sense and potentially making it harder for disabled and older people. These changes are noted as not being for the good and are feared to lead to increased customer rudeness toward the staff. Despite these concerns about new policies, the overwhelming positive feedback centers on the dedicated, patient, and compassionate staff who provide professional and helpful service, creating a supportive environment for all customers.
Caring, Kind, good listening to your needs! All the staff work as team and they have days when visibly they are busy yet they serve with patience and never allow it to interfere with treating the customers well! Heaven Sent Staff👏🏾👏🏾👏🏾🙏🏾
February 2024
Very satisfied Customer at Stop and Shop Pharmacy in West Haven for more than 15 years
October 2023
I love this pharmacy, Mr Scott is very knowledgeable and helpful, the staff are all professional and helpful, I thank them all
