-
July 2024 by Marisa Balletti-Lavoie
Vinny helped us get my Mom upgraded to a new iPhone and activated. The store has a fresh design and the business of cell phones is still booming. Just take our money, we are assimilated.
Marisa Balletti-Lavoie
-
June 2024 by Jesi Vasquez
David was really helpful and friendly. My old phone bricked and I needed to buy a new one and attach it to my existing account. He sold me the exact phone I asked for and helped me set it up.
-
May 2024 by Zachary Arvan
Great Store & Workers. The business account executive has always helped me save money and find the best promotions and plan options !
-
February 2024 by Angela Nolastname
Staff was very helpful and pick up order was ready extremely fast.
-
February 2024 by Perfectly Pretty
The store manager Ashley is unprofessional, dishonest, rude to the core, aggressive, argumentative and most importantly PREJUDICE!!!!! There is no excuse of how she treated me. I completed an online store pickup which I was told would take no less than an hr. I called the store to find out if my pickup order was ready because I did not receive a text. I spoke with Ashley, first she told me the online order will take four hours to be ready, because I made her aware that I was not told that information and pressed the issue, she then stated she can have the order ready. It was 6:47pm at the time I spoke with Ashley. I received an email from the store stating my online order was ready for pickup at 6:51pm. So Ashley spew about an order taken four hours to be prepared was a lie. To make a long story short, I arrived at the store, and when Ashley saw that I was a different race of what she expect On the phone she locked the doors and went into the back of the store. She told another African American associate to speak with me. I knocked on the door and waited a minute before the associate arrived at the door. I explained to the associate that I was here to pick up my online order. They associates stated we are closed, I Explain to the associate that I just got off the phone with Ashley and she told me to come down to pick up my online order. At the time I showed the associate my phone which it was 7:01 PM I requested to speak with Ashley. When Ashley's finally arrived I showed her the time on my phone, which was 7:03 PM Ashley exact words were " I saw when you came at 7:01pm and we are closed. I explained to Ashley that I did not arrive at 7:01 I arrived at 6:59 PM. Ashley went on to tell me how the store is getting audited and the doors locked by themselves and there's no way To let me in. I asked Ashley if that is the case how is she getting out the building? Ashley responded and said in a rude way I can leave out, but I'm not letting you in. I stated to Ashley, I have my ID which I can put against the window and she can just hand me the online order when she leaves and I'll wait to receive it Ashley respondsed with I'm not doing that and you need to leave and the store opens up at 10 AM. Ashley came up with zero ideas to rectify the situation, every idea I came up with, without even entering the store Ashley shot down. She did not want to work with me at all less speak with me at all. Ashley became argumentative and very rude. She was aggressive, waving her hands as she spoke and talked over me. Please view the security tape and watch her body language as She interacted with me. However, my question is for Verizon. There are numerous complaints regarding Ashley's racial, prejudice, behavior towards minorities. How long is Verizon going to accept this behavior from Ashley on how she's treating people Of color? Anyone who is reading this post And have interaction with that store, especially Ashley please videotape her behavior On how she treats minorities. Ashley has no respect for the staff who helped build Verizon and keep the company In business every day. Enough is enough Verizon. There is no amount Of training for Ashley to change her pre-judged opinion about people of color.
-
February 2024 by Elizabeth Elliott
David was very helpful in getting all of my information from my old phone to my new phone. I could never do that. David has a great personality and was very pleasant. My husband teased him and told David if we had any trouble with the phone we would be back with a smile on his face. It was a very pleasant experience.
-
February 2024 by Gregory Yorkshaitis
Excellent customer service. Had a problem with my Samsung S23 phone so I went to Verizon store on 1086 Washington Avenue Wallingford and spoke to Roz and told him about my problem he then went through all the diagnostic procedures and determined the phone needed to be replaced. We then call Verizon technical support and got them to send me a new phone. It arrived the next day I then went back to Verizon to it set up as I am not that tech savvy. Roz greeted me as I came through the door and got right to it and had me up and running in a short time . I will recommend this place and Roz to all my friends and family.
-
December 2023 by geo Geo
The guy in the front seemed very dismissive and annoyed that he had to help. Otherwise the location was good.
-
October 2023 by K.P. Perkins
Model Phones and locked into the counter… you aren’t able to lift them at all. How can I get a feel for a phone is I can’t even hold or lift them. I’m spending $1500 for a new phone I would expect you would have a sample phone to hold and use. Waste of my time, I was told to go to the Apple Store.Friendly service tho.
-
September 2023 by 13thAllieCat
I was frustrated when I went in today. Krystal and Ralph helped me until I was happy and were also really nice. Left in a great mood- great branch
-
September 2023 by Gleice Jacullo
I hope Ashley has improved as a person. She likes to think she is better than others and humiliates everyone. Mainly poor cleaning people and black people
-
September 2023 by helio jose da cunha
Ashley was a terrible person when I worked cleaning at Verizon. As I saw in the comments, she is like that. I hope one day she changes as a person
-
September 2023 by BPV V
the store seemed empty and desolate. staff were occupied and absorbed and paid little attention to my moving around the store
-
August 2023 by Derek Wilbur
This Verizon location is one of the best. Customer service is always top notch. Recently i talked to Krystie at this location and she was absolutely awesome. She was full of information and answered every question i had with confidence. When you walk in the door ask for Krystie and you won't be disappointed. She is the lady with the awesome smile.?
-
August 2023 by Burton P Vitale
the store seemed empty and desolate. staff were occupied and absorbed and paid little attention to my moving around the store
