Appliances in New Milford, CT

“When we were pressed to buy a new refrigerator in a hurry and we learned that finding one which would meet the size requirements of our kitchen, we found ourselves facing a huge challenge. Jeff was quick to direct us to an affordable one which met everything on our wish list. He guided us every step of the way and with a top notch delivery team, we now have a new refrigerator only a few short days from the time we walked into the Powerhouse Appliances showroom. Although our purchase was in the "inexpensive" category, Jeff treated us as
valuable customers. We are grateful!”

“I love 25 miles away. My store doesn't stock R13 Owens Corning.. This store carries the Owen's corning insulation R13 in stock.. and I wanted it today. Store is nice (clean), friendly staff and got in and out fairly quick.”

“Update:: Changed 1 star to 4 because I spoke with store management and they were deeply apologitic. I felt like they were on top of the issue which made me feel much better about my future with Home Depot New Milford. I really love walking through those isles. When an employee feels free and comfortable to say "I don't like you, sir" you know there's something wrong with the way the company hires. I shop at home depot 1 - 3 times a week. I've had mostly good experiences and one or two bad experiences with employees. As we know it only take one bad experience to taint an otherwise good relationship. Today, I had a technical question about a dado blade for my table saw and was looking for a hardware specialist. I asked the older man with the thick accent that mostly works the key kiosk if there was a hardware specialist around. He asked if he could help me. I had a feeling my question was beyond his knowledge base but gave it a try any way. "I have a question about saws." "What kind of saws?" Home Depot employee asked. "Table saws" I said. The employee just stared at me. "Table saws" I said again, and the blank stare continued. I said once more and it appeared to click. "Ok sir what's your question." The employee asked. "This is an 8 inch Dado blade and I have 10 inch saw, is this the ideal blade for my saw?" "Yes it's what we have in stock." The employee answered. That's not what I asked, so I rephrased. "Is this this best size for my saw, or do they make a 10 inch blade?" "It's what we have in stock so yes.." The employee answered. "Annoyed that the employee was clearly misunderstanding, I said Ok thank you and walked away, at which point the employee in a stage wisper said, "I don't like you, sir..." At which point I turn around and said "Excuse me?!" "I just don't want to give you the wrong information sir" He said, pretending like he didn't just express a very personal private negative feeling about a customer loyal to the store... I'm loyal to Home Depot but experiences like today make me think twice about my loyalty. I'm very disappointed in this example, of type of person Home Depot chose to hire. As an employee I have been tested to the limit and would NEVER think of uttering such sentiment to a good, consistent and nice customer.”

“Update:: Changed 1 star to 4 because I spoke with store management and they were deeply apologitic. I felt like they were on top of the issue which made me feel much better about my future with Home Depot New Milford. I really love walking through those isles. When an employee feels free and comfortable to say "I don't like you, sir" you know there's something wrong with the way the company hires. I shop at home depot 1 - 3 times a week. I've had mostly good experiences and one or two bad experiences with employees. As we know it only take one bad experience to taint an otherwise good relationship. Today, I had a technical question about a dado blade for my table saw and was looking for a hardware specialist. I asked the older man with the thick accent that mostly works the key kiosk if there was a hardware specialist around. He asked if he could help me. I had a feeling my question was beyond his knowledge base but gave it a try any way. "I have a question about saws." "What kind of saws?" Home Depot employee asked. "Table saws" I said. The employee just stared at me. "Table saws" I said again, and the blank stare continued. I said once more and it appeared to click. "Ok sir what's your question." The employee asked. "This is an 8 inch Dado blade and I have 10 inch saw, is this the ideal blade for my saw?" "Yes it's what we have in stock." The employee answered. That's not what I asked, so I rephrased. "Is this this best size for my saw, or do they make a 10 inch blade?" "It's what we have in stock so yes.." The employee answered. "Annoyed that the employee was clearly misunderstanding, I said Ok thank you and walked away, at which point the employee in a stage wisper said, "I don't like you, sir..." At which point I turn around and said "Excuse me?!" "I just don't want to give you the wrong information sir" He said, pretending like he didn't just express a very personal private negative feeling about a customer loyal to the store... I'm loyal to Home Depot but experiences like today make me think twice about my loyalty. I'm very disappointed in this example, of type of person Home Depot chose to hire. As an employee I have been tested to the limit and would NEVER think of uttering such sentiment to a good, consistent and nice customer.”

“Update:: Changed 1 star to 4 because I spoke with store management and they were deeply apologitic. I felt like they were on top of the issue which made me feel much better about my future with Home Depot New Milford. I really love walking through those isles. When an employee feels free and comfortable to say "I don't like you, sir" you know there's something wrong with the way the company hires. I shop at home depot 1 - 3 times a week. I've had mostly good experiences and one or two bad experiences with employees. As we know it only take one bad experience to taint an otherwise good relationship. Today, I had a technical question about a dado blade for my table saw and was looking for a hardware specialist. I asked the older man with the thick accent that mostly works the key kiosk if there was a hardware specialist around. He asked if he could help me. I had a feeling my question was beyond his knowledge base but gave it a try any way. "I have a question about saws." "What kind of saws?" Home Depot employee asked. "Table saws" I said. The employee just stared at me. "Table saws" I said again, and the blank stare continued. I said once more and it appeared to click. "Ok sir what's your question." The employee asked. "This is an 8 inch Dado blade and I have 10 inch saw, is this the ideal blade for my saw?" "Yes it's what we have in stock." The employee answered. That's not what I asked, so I rephrased. "Is this this best size for my saw, or do they make a 10 inch blade?" "It's what we have in stock so yes.." The employee answered. "Annoyed that the employee was clearly misunderstanding, I said Ok thank you and walked away, at which point the employee in a stage wisper said, "I don't like you, sir..." At which point I turn around and said "Excuse me?!" "I just don't want to give you the wrong information sir" He said, pretending like he didn't just express a very personal private negative feeling about a customer loyal to the store... I'm loyal to Home Depot but experiences like today make me think twice about my loyalty. I'm very disappointed in this example, of type of person Home Depot chose to hire. As an employee I have been tested to the limit and would NEVER think of uttering such sentiment to a good, consistent and nice customer.”