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10AM - 7PM
53 Whalley Ave, New Haven
Mobile Phones
9AM - 7:30PM
206-A Whalley Ave, New Haven
Mobile Phones
“I must say that Elm City Wireless is a life saver. My son was visiting and dropped his iPhone 11. I literally called at 6:45 pm they close at 7:30. I asked if it was to late for the repair the gentleman said you get here I fix it in 20 minutes. I arrived at 7:00 pm and true to his word by 7:20 pm I had my son’s iPhone in hand with a new screen. This is my go to cell store AWESOME CUSTOMER SERVICE ????Thank you”
“The repair was very inexpensive, especially compared to the price of replacing the phone, even through insurance. For $31 and a little over an hour wait I got a new screen installed on my phone. The guys working are very nice, extremely professional and did a great job. I would highly recommend this store, and this option, to anyone with a broken screen!Parking was easy too, which was surprising in New Haven. 10 out of 10. Extremely satisfied.”
“Joselyn was so helpful and sweet. She took care of me went above and beyond. She was so informative this will definitely be my new metro store. Thank you Joselyn for making my experience at this store a great one!”
“Excellent service. Very respectful. Went to get a screen fix for my son phone and he told me 30 minutes. I was out in 15. Now that’s what you call excellent service. Definitely will recommend anyone”
“I went there not expecting to transfer my 3 lines and buy a phone I was eyeing for awhile. That staff at this location is awesome. Great customer service and attention to detail.”
“Uber satisfied with the attention to detail and the caring environment. Customer turned employee turned advocate.Best Wireless is a local business that is invested in the neighborhood.Speak to Marie, Kylie, Shawn or the ponytail guy.The team should be on a sitcom.”
“Ravneet in the church street is the best employee I have seen so far. She is so patient and have best customer service. Wonderful. She definitely deserves a raise.”
“Angelica was absolutely amazing! Her professionalism and customer service was excellent! She was thorough with her explanations for all aspects of our transaction.
She deserves a bonus and a raise!”
“Just have to say my guy Alexis is very informed and trust worthy I got my kids on a cricket plans and I have to say I'm pleased with the customer service I was given and treated well .I have to say the extra drive was worth it as I'm closer to there other location. The neighborhood is sketchy but I noticed the local respect the guys in the store and I felt safe at all times. Great experience”
“I came into the store for help I got help either with the district manager here who also went out of his way to help and all on their own time they went out of their way and I'm very happy with the service here and I wouldn't recommend the store to everybody”
“My experience was amazing the customer service at this boost in New Haven 1580 chapel street was super I would recommend this store to all my friends and family I dealt with James, Pam ,Jessica and Sulay.”
10AM - 8PM
65 Broadway, New Haven
Mobile Phones
“Joha was super sweet and helpful and quickly helped me with an odd issue with my device(s). We thought it was one issue at first but she was quickly able to determine it was a much easier fix with her knowledge of the brand and products. 10/10 customer service, thank you Joha!”
“I been with metro since they took over pocket wireless. My phone was not taking charge.so I get a new phone.so the case was extra.they use to give a case.screen protector is a little small.and he didn't tell me no kickstand.also I asked if any charging cube is good.he said yes.but wrong.the wire has two small ends.no USB end.and as a customer we should get a deal.like new customers.anything off will be nice.”
10AM - 7PM
109 Church St, New Haven
Mobile Phones
“Look, I hate going to the phone store. Not as much as the DMV or the dentist, but it's rough. I'm always prepared for a clerk to try and upsell me or send me to the website, and I assume it'll take more than an hour.
This location is, in my experience, a huge exception to the rule. Both times I've gone in the past 18 months, I've had somebody knowledgeable who understood what I was looking for and was able to help. In the most recent example, the guy helping me (I think his name was Frank?) took care of something like 4 account changes at once, and it took maybe 15 minutes.
I'm not gonna say I enjoy going here more than, like, a restaurant. But grading on the mobile store curve, I'm really glad this is the local T-Mobile.”
“I ABSOLUTELY love this Walmart Super Center. I was shopping here when I lived in NY. When I went house hunting I made it my business to find a home that was close by and I did. It's been five years now and I STILL love it. The ONLY thing I would change are the hours. If I had it my way it would be opened 24 hours...”
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“I went in thinking I’m gonna have to buy a new phone. The owner looked at looked at my phone. Spent two minutes and fixed it and he wouldn’t let me pay. Absolutely recommend the place and I will never forget this gesture!! The absolute honesty for sure”