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March 2022 by Liz Lambert
A little expensive at over $100 for less than a mile but, fast response time and super friendly, helpful and actually nice tow operator
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July 2021 by Cetyma Watson
You call them an their on the spot love them ?
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September 2020 by Robert Plaumann
The tow truck was at my location in less then 7 minutes. I informed the agent on the phone that I broke down on a very busy new haven intersection. The agent immediately called a tow and did inform me that she knew the intersection and expedited the tow due to the dangerous location of my break down.Great job!!
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March 2020 by jeff torres
These guys are thieves. Every employee at this place is highly uneducated and extremely rude. One of the employees tried to get in my face and fight me when I called him out on his BS. This is how they conduct business
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February 2020 by AJ Edelman
They admitted to incorrectly towing my car although it was permitted to be parked. In the process I urgently needed papers for a medical procedure and they refused to let me come to retrieve them from the car before 9a resulting in being unable to receive proper treatment, even though they were open.
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January 2020 by Laura Darroch
Only takes cash!! They suggested to walk to an ATM- Ridiculous when you are in a bad situation, at night, and need a tow.
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December 2019 by Tj Mckiver
Rude and disrespectful
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December 2019 by Brendan Murphy
Towed my car for no reason
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November 2019 by Shane Sparks
Evil! If your car goes missing, most likely ends up here.
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July 2019 by Zack Hyman
This place over charge and have hidden fee when your car is towed for taxes. The customer service and their attitude is the worst I've ever seen. Bad business. I don't like this place at all
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June 2019 by Marcie Oleary
They were as rude and nasty as could be! They towed my car out of my apartment parking lot without looking for my parking permit. Then said they couldn't see it, when it was exactly where my complex manager instructed me to put it. They are shady to say the least.
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May 2019 by srtkid 93
my car is a low sports car that needs to be put on a flat bad. Anyone with any amount of common sense would be able to see my car was too low for a normal tow truck. They hooked my car up by the back wheels dragging the entire front end of the car for miles doing thousands of dollars of damage to the front end of the car. As soon as I got into the car I could feel and hear that there was something wrong with the car. Before even leaving the yard I asked them if they used a flat bed and they told me they don't even own a flat bed. How is any towing company legally allowed to operate without a flat bed? There are millions of cars out there that cannot be put on normal tow trucks. Anyway before I left the lot I told them they did a lot of damage and showed them the area and they said “ there is no possible way we could have caused that because we lift the car up by the wheelsâ€. I explained that if you lift the back of the car up the front will tilt toward which is exactly why my car needed a flat bed. They refused to pay any money or even take the blame saying it was my fault. I will be filing a complaint with the BBB and will attempt to have them shut down. I will also be contacting my insurance and am thinking about suing them as well. How a City can allow a place like this to operate and destroy their populations vehicles is ridiculous. There should be much stricter restrictions on how City funded towing facilities can be run and at the very least they should be required to use flat beds when needed.
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May 2019 by Amy Shiloh
If I could give this place 0 stars I would. Now, most people who are using this company, don't want to be using it in the first place, but life happens and cars get towed. But we DO become paying customers when it happens. As a paying customer, you would expect to be treated with respect. Not this place! My boyfriends car has 1500-2000$ worth of damage to the front end that they caused, and they just denied it and said “maybe we hit a curbâ€. No, maybe you don't know how to do your jobs! They denied all of it and left us with nothing. We will be going to our insurance with this! Also reporting to the BBB. Have fun if your car gets towed here, you'll probably be shelling out more than just the fee to get your car out.
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May 2019 by Lindsey Byerly
Badly damaged our car (we had to get towed within an 1/8 mile of leaving their yard) and refuse to answer calls or give us their insurance information so our insurance companies can deal with each other directly. The repair shop we were towed to after leaving this yard confirmed the damage was 100% caused by this towing company. They just scream and curse at us over the phone and tell us not to call again and hang up when politely asked to exchange insurance information.
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May 2019 by Melissa Messier
Ripped the pipe off of my daughters vehicle when they towed it and refused to fix it or even take the blame. Awful people. Terrible professionalism.